Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
AVAILABILITY
Timeline
Generic
MELINDA PARSONS

MELINDA PARSONS

Coolgardie

Summary

Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Manager

Best and Less
11.2021 - 12.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Assistant Store Manager

Best and Less
01.2021 - 11.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Retail Sales Assistant

Best and Less
01.2020 - 11.2021
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Improved store appearance with effective merchandising and creative displays.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.

Service Deli Assistant

Coles Supermarkets Australia Pty. Ltd
09.2012 - 10.2017
  • Provided excellent service to a range of customers of all ages and backgrounds
  • Handling customer complaints to a satisfactory resolution with both business and customer in mind
  • Follow OH&S guidelines including all food safety handling protocols
  • Stock rotation; displays left full and well presented
  • Able to work autonomously without direction when required
  • Disposal of waste product within strict company guidelines

Deli Assistant

Coles Supermarket
06.2007 - 01.2008
  • Greeted customers at counter to fulfill requests and answer questions.
  • Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Collaborated with team members to ensure smooth operation of the deli department.
  • Provided excellent customer service through active listening and addressing customer needs promptly.
  • Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.

Education

Cpr -

11.

Certificate III - Business Administration

Excel Training
01.2011

Certificate III - Women's Education

TafeSA
01.2010

Certificate II - Women's Education

TafeSA
01.2009

Senior Secondary Certificate of Education - Victorian Certificate of Education

Horsham College
01.2007

Skills

  • Cleaning Efficiency
  • Customer Engagement
  • Safe Food handling
  • Retail Management
  • Sales
  • Time Management

Certification

  • I have my own transport.
  • Motor Vehicle - Car - VIC
  • Support Work - Working with Children - VIC

Additional Information

Full drivers license and own car

RSA

CPR and first aid certificate

References

Melissa Howarth, Regional Manager Best and Less , 0408134231


Karen Lord, Step up assistant manager  working under and alongside me 0419962262

AVAILABILITY

I am available weekday evenings and a 4 day block over every second weekend tying in with my partners current employment while we wait for daycare placement for my 1 year old

Timeline

Store Manager

Best and Less
11.2021 - 12.2023

Assistant Store Manager

Best and Less
01.2021 - 11.2021

Retail Sales Assistant

Best and Less
01.2020 - 11.2021

Service Deli Assistant

Coles Supermarkets Australia Pty. Ltd
09.2012 - 10.2017

Deli Assistant

Coles Supermarket
06.2007 - 01.2008

Certificate III - Business Administration

Excel Training

Certificate III - Women's Education

TafeSA

Certificate II - Women's Education

TafeSA

Senior Secondary Certificate of Education - Victorian Certificate of Education

Horsham College

Cpr -

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