Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Melinda Phillips

Morayfield,QLD

Summary

As a dedicated team member with over 12 years' experience in customer service and patient care, I bring a gentle yet assertive communication style to the table. My background includes a valid NDIS worker clearance and proficiency in computer skills. In addition to my gentle yet assertive communication style, I possess exceptional problem-solving skills, the ability to remain calm under pressure, and a knack for empathizing with customers' needs. As a multitasker, I thrive in high-pressure environments, maintaining focus and composure consistently.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant in Nursing

Sunnymeade Park Care Community
Caboolture, QLD
01.2023 - Current
  • Assist patients with daily activities such as bathing, dressing, and eating
  • Help maintain personal hygiene and assist with mobility
  • Support the nursing staff with clinical duties and patient observations
  • Provide compassionate care that aligns with our facility’s standards and procedures
  • Communicate effectively with patients, families, and team members.

Rostering and Administration Assistant

Big Tree Supports
05.2024 - 06.2024
  • Building and maintaining effective and accurate rosters that enable a balance between optimising staffing efficiency and maximising staff satisfaction
  • Rostering Big Tree Supports casual staff of shifts which match their skills, qualifications and experience
  • Working collaboratively with Team leaders and Directors to ensure rosters meet service delivery demands including adhoc requests
  • Ensuring the roster is completed and available to staff in a timely manner
  • Effectively coordinating both planned and unplanned leave of staffing resources
  • Respond efficiently to day-to-day changes, which arise because of variable operational needs and staff availability
  • With the support of the Directors, actively identify any foreseeable capacity gaps to ensure service delivery is optimised
  • Undertaking administrative activities related to managing the roster, including but not limited to inputting and updating staff details and availability
  • Liaise with staff regarding changes and updates to the roster
  • Liaise with participants to ensure they are aware of any staffing changes.

APS4 Service Officer

Services Australia
Brisbane, QLD
01.2023 - 07.2023
  • Assist customers to access and navigate across a range of payments, programs, and digital services.
    Provide customer service support at initial point of contact via telephony. Resolve customer enquiries and escalate where appropriate through formal channels.
  • Advise customers on legislation, policy, procedures, payments, liabilities, and services administered by the department.
    Resolve routine customer complaints and escalate complex complaints and/or systemic issues.
  • Assess customer’s needs, requirements, entitlements, and obligations.
    Participate and administer debt collection and payment arrangements.
    Successfully collect over $11,000 in overdue payments from customers and link employers with debtors.
  • Make decisions on cases and implement change of assessments, care, income estimates, process non-agency payments, employer withholding, and enforcement actions based on government legislation.
  • Navigate a range of government computer systems across Services Australia, including Centrelink and ATO.

Delivery Administrator

Restorx Services
05.2022 - 12.2022
  • Reading and interpreting insurance claims and assigning inventory: stock and equipment to billables.
  • Accurate, timely billable entry and input of employee timesheets
  • Verified timekeeping records and handled any discrepancies with employees
  • Managed payroll data entry and processing for over 30 Technicians and skilled labour hires to comply with predetermined company guidelines
  • Processing purchase orders
  • Making and receiving phone calls, correspondence with technicians and administrators
  • Completion of semiweekly equipment and stock reports
  • Ensure KPI, budget and time frames are achieved
  • Assisting the Project Management team to successfully deliver business-oriented outcomes
  • Use of the internal computer systems Easy Build +, MYOB, Easy-build finance and Upvise.
  • Entered numerical data into databases with speed and accuracy.

Assistant in Nursing

Opal Health Care
01.2018 - 01.2022
  • Assisting residents with activities of daily living (showering, making beds, toileting, dental care, change of continence aids, dressing, grooming, mobility, eating and drinking) according to care plan
  • Manual handling and transfer of residents via use of mobility aids (4ww, rollator, w/c, full sling hoist, and stand-up hoist, etc.)
  • Active experience with Dementia residents, use of distraction and calming techniques
  • Care ratio of 37 residents to 1 AIN on night duty
  • Performing hazard reports, 15-minute observation charts, incident reports and ACFI, etc
  • Filing, sorting, and archiving of resident personal files
  • Assist continence link nurse with fulfilling orders, allocation, distribution, and organisation of stock.

Care Service Employee

The Salvation Army Aged Care Plus
01.2012 - 01.2018
  • Assisting residents with activities of daily living according to care plan
  • Use of vocera’s and Icare
  • Manual handling and transfer of residents via use of mobility aids (4ww, rollator, w/c, full sling hoist, and stand-up hoist, etc.)
  • Active experience with Dementia residents, use of distraction and calming techniques
  • Performing hazard reports, 15-minute observation charts, incident reports and ACFI, etc
  • Filing, sorting, and archiving of resident personal files
  • Assist continence link nurse with fulfilling orders, allocation, distribution, and organisation of stock
  • Served as a friendly, hardworking, and punctual employee
  • Worked well independently and on a team to solve problems
  • Assisted nurses and physicians in carrying out all treatments and day to day protocols
  • Assisted with obtaining personal information of patients and prepared paperwork in a timely and efficient manner
  • Carefully documented patient care and progress.

Customer Service Cashier

Coles Group
01.2007 - 01.2012
  • Developing relationships with customers
  • Providing training for new employees
  • Closing and opening of the store
  • Managing complaints and difficult customers
  • The operation of computer-controlled registers
  • Organisation and baggage of items
  • Participated in Stocktaking every 6 months
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Restocked, arranged, and organized merchandise in front lanes to drive product sales
  • Cash in drawers counting at the beginning and end of each shift
  • Handled POS transactions, including cheques, cash, and credit purchases.

Education

Certificate III - Business Administration -

TAFE Queensland
01.2022

Certificate IV - Ageing Support

The Learning Collaborative
01.2019

Certificate III - Aged Care -

Southbank Institute of Technology
01.2012

Skills

  • Case Management
  • Direct Patient Care
  • Telephony
  • Communication
  • Time management
  • Valid QLD driver's license
  • Data Entry

Affiliations

  • Crochet and knitting

Certification

  • Blue Card
  • NDIS workers clearance
  • Police Check

References

References available upon request.

Timeline

Rostering and Administration Assistant

Big Tree Supports
05.2024 - 06.2024

APS4 Service Officer

Services Australia
01.2023 - 07.2023

Assistant in Nursing

Sunnymeade Park Care Community
01.2023 - Current

Delivery Administrator

Restorx Services
05.2022 - 12.2022

Assistant in Nursing

Opal Health Care
01.2018 - 01.2022

Care Service Employee

The Salvation Army Aged Care Plus
01.2012 - 01.2018

Customer Service Cashier

Coles Group
01.2007 - 01.2012

Certificate III - Business Administration -

TAFE Queensland

Certificate IV - Ageing Support

The Learning Collaborative

Certificate III - Aged Care -

Southbank Institute of Technology

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