Melinda Price

Bonnie and Neil is one of Australia’s most popular independent textile brands, known for their vibrant collections of handmade products for the home.

• Ensure Customer Experience is the best it can be.
• Answer email and phone queries for customer service, styling, returns and exchanges.
• Pick, pack and ship wholesale and online orders
• Work effectively with to achieve outcomes with managers, print team, suppliers and other staff members

• Top Performance is a telecommunications company which installs and maintains phone systems
• Responsibilities: Answering phone inquiries, act as PA to business manager, raise job sheets for clients, communicate with employees about jobs, raise invoices using MYOB, create quotations for jobs
• Also co-ordinate couriers and maintained client database.

• Quest Serviced Apartments is the largest service apartment operator in Australasia with a network of 150 franchised properties
• Achievements: Scored 98/100 for the mystery shopper customer service task
• Quest Flemington won franchise of the year in Victoria for 2014.
• Answered multi-line phone system and greeted callers enthusiastically.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Responded to inquiries from callers seeking information.

• Healthstream has 500 members and provides a fully equipped gymnasium, group fitness program, health promotion and massage services
• Responsibilities: managed all aspects of the gym including finances, promotions & sales, staff & contractor management, procedure development & staff training
• Achievements: Reviewed and implemented new staff operations across whole centre
• Improved customer satisfaction
• Developed and delivered sales promotion which resulted in increase of membership base by 20% in first 10 months
• Created inclusive and positive culture for staff and members.

• Energy House is an in-house gym facility for the staff of Exxon Mobil
• Responsibilities: Group fitness instruction, fitness program writing, personal training, liaising with a gym committee, health promotion development and delivery
• Achievements: Introduced new income streams, redeveloped the offshore fitness program
• High client satisfaction resulted in an extension of our contract.

• I facilitated a week long health promotion event at each Hewlett Packard site around
• Australia
• I had 15 support staff across the country who would facilitate health promotion activities under my supervision and leadership.

• Managed small scale gym, ran group fitness classes and boot camp programs
• Also manage entry and participating of over 200 employees in Corporate Games and BRW triathlon.