MELINDA REILLY
Summary
As a dedicated and knowledgeable professional with over 20 years of experience in accounting, customer relations and administration, I seek to bring my skills and abilities to add value to your company.
Customer service professional with proven track record in building and maintaining strong customer relationships. Known for resolving customer issues efficiently and contributing to retention initiatives. Highly dependable team collaborator with focus on achieving results and adapting to dynamic needs.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Customer Service/Cashier
Kmart Cockburn
01.2024 - Current
- Greeted people at the door helped locate items within the store.
- Communication via headset to ensure transmission of information required to help with service/job/security is being met.
- Ability to manage multiple responsibilities at once by focusing on one task while keeping track of others
- Checked receipts to keep theft from the store from happening to keep storage costs down.
- Helped clients at self-checkout.
- Making sure area that I am working at is clean and tidy
- Ensuring allocation of trolley for shopper is adequate for needs
- Set an example for the other door greeters on how to behave and act towards clients.
- Operated cash register and offer excellent customer service to customers while maintaining a balanced drawer.
- Collected payments by accepting cash, or credit card payments.
- Identified customer issues/complaints and take action to correct them, escalating to management as needed.
- Contributed to team effort by assisting with mentoring new cashiers and covering extra shifts when short staffed.
Customer Service/Cashier
Kmart Maddington
06.2023 - 12.2023
- Greeted people at the door helped locate items within the store.
- Communication via headset to ensure transmission of information required to help with service/job/security is being met.
- Ability to manage multiple responsibilities at once by focusing on one task while keeping track of others
- Checked receipts to keep theft from the store from happening to keep storage costs down.
- Helped clients at self-checkout.
- Making sure area that I am working at is clean and tidy
- Ensuring allocation of trolley for shopper is adequate for needs
- Set an example for the other door greeters on how to behave and act towards clients.
- Operated cash register and offer excellent customer service to customers while maintaining a balanced drawer.
- Collected payments by accepting cash, or credit card payments.
- Identified customer issues/complaints and take action to correct them, escalating to management as needed.
- Contributed to team effort by assisting with mentoring new cashiers and covering extra shifts when short staffed.
Administration/Customer Service
JO COOL WHITEGOODS
03.2022 - 08.2022
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Working to tight time frames on allocated jobs
- Detailing and cleaning of fridges, washers and dryers
Administration/Customer Service
YES LOANS
01.2019 - 01.2021
- Assisting with loan applications
- Knowledge of administrative and loan procedures and systems such as word processing, managing files and records, stenography and transcription, and workplace terminology
- Compile information about new accounts, enter account information into computers, and file related forms or other documents
- Collect and record customer deposits and fees and issue receipts, using computers and inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit
- Answer customers' questions and explain available services, such as deposit/checking accounts
Administration Assistant
ELECTRO MEDICAL GROUP
01.2017 - 01.2017
- Assisted accounts receivable team in collecting from delinquent accounts
- Approved new credit customers and set up accounts
- Used Xero to bill customers for products and services
- Ensured accuracy of all invoices and customer files
- Operated computers, multi-telephone systems, copiers, scanners and filing system
Receptionist/Administration Assistant
PERTH RACING
01.2015 - 01.2015
- Provided excellent customer service, welcoming clients and directing them as necessary
- Responded to incoming phone calls, screening and transferring calls or responding to enquiries
- Ensured proper security and access control by monitoring logbook and issuing visitor badges
- Updated appointment calendars and scheduled meetings and appointments Performed filing, photocopying, collating and faxing duties
Data Entry Operator/Administration
PROGRAMMED INTEGRATED WORKFORCE
01.2015 - 01.2015
- Maintained database, re-entering data to verify or comparing data with source documents
- Located and corrected data entry errors, or reported more serious errors
- Logged all activities and completed work
- Checked data against original documents, including cancelled checks, sales reports or bills
Customer Service/Check-In
TOLL DNATA
01.2014 - 01.2015
- Assisted passengers with flight enquiries or reassigned them to other flights
- Ensured that passengers’ special requirements were met effectively
- Handled reservations, prepared booking documentation and handled customer enquiries
Receptionist
GNS GROUP NEWS SUPPLIES
01.2014 - 01.2014
- Provided excellent customer service, responding to enquiries and issues
- Handled incoming calls, mail sorting and ad-hoc administrative duties, including data entry
- Maintained filing systems accurately
Receptionist/Administration Assistant
SANMAR INDUSTRIAL SUPPLIES
01.2012 - 01.2013
- Developed professional relationships with colleagues and visitors, assisting with enquiries
- Maintained diaries and appointment schedules, as well as correspondence
- Provided secretarial support through document management and reporting
- Responded to busy switchboard, screened telephone calls and redirected enquiries
- Managed company functions and events
Telesales & Administration Clerk
PERTHS FROZEN FOODS
01.2010 - 01.2012
- Promoted and advertised company products and services to achieve sales targets
- Prepared accurate invoices and order picking documentation, reconciling daily banking and processing customer cheques Tracked customer orders and responded to order enquiries
Customer Relations Officer/Compliance Risk Management
BUNNINGS GROUP LIMITED
01.2004 - 01.2009
- Monitored national public liability and product claims, maintaining special risk claims for stores
- Liaised with key stakeholders, corporate solicitors, management, operations, suppliers and customers to build strong professional relationships
- Analysed customer and store information to prepare claims, manage reception and complete ad-hoc administrative duties
Accounts Payable Management Officer
BUNNINGS GROUP LIMITED
01.1988 - 01.2004
- Supported accounting team in debt recovery, major account reconciliation and claims resolution
- Responded to customer and supplier enquiries professionally
- Maintained accurate database information and documents
Skills
- Excellent communication and interpersonal skills; able to build professional relationships with staff and clients to resolve issues effectively
- Experience in managing administrative duties, such as data entry, filing, faxing and call transferring
- Skilled in accounting functions, including invoicing, account reconciliations and claims
- Dedicated to upholding all company policies and confidentiality standards
- Skilled with MS Office, Outlook, BPOS, SAP, Oracle, Citrix, JDE Edwards, MYOB and Xero software
- Able to work both independently or within a multidisciplinary team
- Reliable, motivated and committed to ongoing professional development
Certification
- MYOB Basics in a Day, 2012
- Dealing with Difficult Situations, 2005
- Effective Communication, 2005
- Basics of Good English, 2005
- Business Writing Skills, 2004
- Communication Skill Development, 2002
- Time Power Seminar, 2002
Timeline
Customer Service/Cashier
Kmart Cockburn
01.2024 - Current
Customer Service/Cashier
Kmart Maddington
06.2023 - 12.2023
Administration/Customer Service
JO COOL WHITEGOODS
03.2022 - 08.2022
Administration/Customer Service
YES LOANS
01.2019 - 01.2021
Administration Assistant
ELECTRO MEDICAL GROUP
01.2017 - 01.2017
Receptionist/Administration Assistant
PERTH RACING
01.2015 - 01.2015
Data Entry Operator/Administration
PROGRAMMED INTEGRATED WORKFORCE
01.2015 - 01.2015
Customer Service/Check-In
TOLL DNATA
01.2014 - 01.2015
Receptionist
GNS GROUP NEWS SUPPLIES
01.2014 - 01.2014
Receptionist/Administration Assistant
SANMAR INDUSTRIAL SUPPLIES
01.2012 - 01.2013
Telesales & Administration Clerk
PERTHS FROZEN FOODS
01.2010 - 01.2012
Customer Relations Officer/Compliance Risk Management
BUNNINGS GROUP LIMITED
01.2004 - 01.2009
Accounts Payable Management Officer
BUNNINGS GROUP LIMITED
01.1988 - 01.2004
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