Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melinda Shanks

Brisbane,QLD

Summary

Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.


Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products.

Overview

4
4
years of professional experience

Work History

Sales Account Manager

Strantics
01.2017 - 03.2017
  • Negotiated prices, terms of sale and service agreements.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Obtained and evaluated credit information about prospective customers.
  • Enhanced brand visibility through strategic participation in marketing campaigns and promotional initiatives.
  • Exceeded team sales goals by 20%, generating $5,000 in revenue.
  • Handled 14 client companies and brought in 25 new accounts.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Contacted 500 of new and existing customers to discuss new products and services.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.

Crew Member

McDonald's
02.2013 - 11.2014
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Stocked shelves to organize aisles in assigned department.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Completed milkshakes and ice cream desserts for customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Assisted other team members to achieve goals.
  • Observed customer purchases in line and differentiated between standard portions.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

Certificate III - Sales And Management

Gtec
Townsville, QLD
11.2016

Year 11 - High School

Townsville State High School
Townsville, QLD
11.2010

Certificate II - Hospitality

Townsville State High School
Townsville, QLD
11.2009

Certificate III - Digital Media

Laluna Youth Arts
Townsville, QLD
11.2009

Skills

  • Relationship Building
  • Demand forecasting
  • Customer Trend Analysis
  • Account Management
  • Customer Service
  • Positive and upbeat
  • Enthusiastic yet professional demeanour
  • Business Relationship Management
  • Advertising Campaigns
  • Direct Sales
  • Sales operations

Languages

Korean
Elementary

Timeline

Sales Account Manager

Strantics
01.2017 - 03.2017

Crew Member

McDonald's
02.2013 - 11.2014

Certificate III - Sales And Management

Gtec

Year 11 - High School

Townsville State High School

Certificate II - Hospitality

Townsville State High School

Certificate III - Digital Media

Laluna Youth Arts

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