Melinda Simpson
Caringbah,NSW
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Luke Bennett Maintenance Plumbing
Bathurst, NSW
08.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created travel arrangements for senior managers according to their requirements.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered questions from customers regarding products and services offered by the company.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Bank Manager
NGM Group
Bathurst, NSW
03.2014 - 03.2024
- Conducted quarterly performance reviews for branch employees.
- Created and maintained a positive work environment within the branch.
- Monitored loan portfolio performance, risk management activities, and compliance with regulatory requirements.
- Prepared monthly reports on branch operations and submitted to corporate office.
- Performed daily audits of cash drawers, deposits, withdrawals, transfers.
- Reviewed customer complaints and took appropriate action as needed.
- Coordinated with other branches to ensure smooth operation across all locations.
- Assisted customers with account openings, closings, transfers, payments.
- Maintained strict confidentiality of customer information at all times.
- Ensured compliance with banking laws and regulations through periodic review of internal policies.
- Managed daily workflow including assigning tasks to staff members.
- Conducted regular meetings with staff members to discuss progress towards goals.
- Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Education
Diploma - Early Childhood Care And Education
Tumut Tafe
Tumut06-2003
CERT 111 - Financial Services
UTS
Sydney, NSW07-1990
High School Diploma -
Springwood High School
Blue Mountains12-1989
Skills
- Research
- Memo preparation
- Data Entry Accuracy
- Cash deposit preparation
- Administrative operations
- Database Record Maintenance
- Microsoft Word
- Credit and collections
- Scheduling
- Meeting planning
- Bookkeeping
- Payroll and benefits administration
Timeline
Administrative Assistant
Luke Bennett Maintenance Plumbing
08.2023 - Current
Bank Manager
NGM Group
03.2014 - 03.2024
Diploma - Early Childhood Care And Education
Tumut Tafe
CERT 111 - Financial Services
UTS
High School Diploma -
Springwood High School
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