I love dog walking and being part of community where I can support people to be able to ding ways to live to their best potential
Melinda TARBUCK
Morningside,QLD
Summary
With over 20 years’ experience working in business support, office administration and program management roles within government and non-government agencies, I am confident with delivering services, maintaining business continuity, managing systems and people performance, analysing and reporting on activity and data, brokering solutions and working under tight time fames to meet Ministerial and Departmental expectations. This experience has exposed me to a variety of service activities and developed my confidence to engage with a diverse range of multi-disciplinary stakeholders, including adult and child service consumers, disability services providers, Aboriginal and Torres Strait Islander organisations and culturally and linguistic diverse communities. I particularly enjoy working in direct service with communities and client groups as there is huge scope to make a real difference to people’s lives. I enjoy and am capable of learning new systems and processes and am flexible and agile – evidenced by successfully transitioning from using commonwealth business systems back to state-based systems. I take direction well, am open to feedback and show initiative so I can best support my peers and senior executives to achieve better outcomes for our clients and stakeholders. I have strong interpersonal and leadership skills and genuinely enjoy working as part of a team and for organisations delivering important community services. I am actively seeking opportunities to continue working within Queensland government. I thrive on delivering high quality work and bring a positive attitude, practicality, energy and commitment. I am focused on communication, diversity, valuing and supporting others. I have a natural leadership style and raise the moral of my workplace through positivity, performance and leading by example.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administration Lead A05 – Child & Youth Mental Health (CYMHS)
Children’s Health Queensland Hospital and Health Service (CHQ HHS)
09.2018 - Current
- Coordinate the CYMHS Administration Officer Relief Pool, which includes liaison with all administration staff, team leaders and program managers across the Division.
- Successfully line manage and lead the administration staff within the CYMHS Relief Pool Unit - myHR/payroll and roster responsibilities – AVACs, leave forms and balances, recruitment and various payroll forms (EMR’s etc.)
- Recruitment and HR duties including interviewing, shortlisting, providing relevant panel questions, coordination of interview and candidate requirements, feedback, and onboarding tasks.
- Guide and support staff with providing effective communication and customer service. This includes relationship building and dealing with challenging and difficult conversations with administration staff, relivers and managers
- Identify, develop, discuss and implement strategies and work practices to improve work flow in administrative roles currently line managed
- Coordinate facilities maintenance and management – logging of corrective maintenance works and maintenance of proximity card and key registers, troubleshooting facilities and equipment issues including IT and telephone systems. Supporting staff movements within the building and coordinating access to resources in implementing this process
- Active member of various CHQ Administration Leadership Meetings and service planning activities
- Provide effective peer support to administration staff (over 62 AO’s) across the CYMHS Division
- Provide support to CYMHS staff in the coordination of training and education programs, including organising room bookings, liaise with presenters, and trouble-shoot during the delivery of training programs
- Manage and maintain the CYMHS content on the CHQ Administration Officers portal (Sharepoint) in collaboration with CYMHS program areas and the Program Manager for Clinical Governance Quality and Safety
- Maintain confidentiality of sensitive material and information in relation to HR, Peer Support and line managed staff
- Coordinate the provision of a skilled administrative workforce to support clinical service delivery for CHQ HHS Directorates in line with human resource policies and directives including performance appraisal and development, professional development and mandatory training, rostering and leave management systems.
- Ensure established KPI and other performance measures are met for administration staff including mandatory training requirements, overtime, flex time and absenteeism ensuring alignment with organisational direction and strategic plans ensuring consistent high quality administrative support is maintained.
- Identify and progress improvement strategies and activities in systems and procedures for administration duties and conduct quality audits regularly to ensure data integrity and tasks are completed efficiently and effectively.
Executive Support – Office of the Program Executive Director
Queensland Health
03.2018 - 09.2018
- Effective diary management, organise, maintain and co-ordinate schedule appointments, prioritise correspondence, meet deadlines, exercise sound judgment and prevent unnecessary and timely interruptions
- Providing high level confidential administrative support to management
- Prepare, co-ordinate and disseminate information for meetings, conferences, speeches, and diary management
- Examine, disseminate, monitor and track all internal and external correspondence
- Preparation of correspondence and documentation including agendas, meeting minutes, seminars and conferences which meets the requirements of formatting and style guides
- Overall scheduling, organise various functions including workshops co-ordinate conferences and arrange meetings with external representatives
- Travel itinerary arrangements and accommodation bookings
- Quality communication support, advice and responses to DG and Ministers offices
- Identify, develop, discuss and implement strategies and work practices to improve work flow
- Temporary Secondment
Child, Family & Community Services Contract Management Officer – A05
Department of Communities, Child Safety & Disability Services
10.2015 - 03.2018
- Successfully establish, negotiate and manage a $21M portfolio of contracts with suppliers within a human services environment to meet the needs of vulnerable individuals, families and communities within the state of Queensland
- Analysis of data and performance reports provided by service providers and provide regional intelligence to enable evidenced based decision making to achieve program objectives
- Collaborate with internal business areas and stakeholders to ensure value and quality service deliver.
- Monitor out of home care services covered by a license and undertake inspections to ensure compliance with government legislation
- Provide support, assistance and advice to organisations in relation to fulfilling their contractual, responsibilities and reporting obligations
- Effective contract management - managing service providers in terms of performance, financial viability and funding obligations
- Work collaboratively with organisations to ensure the provision of services to young people and their carers meet statement of standards and contractual requirements
- Prepare briefs, correspondence and other departmental reports and records as required.
- Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional service performance
- Establish and maintain cross government linkages regarding service delivery planning and/or issues
Disabilities, Mental Health, Carers & Autism Program Manager –APS 6
Department of Social Services (DSS) Queensland State Office
03.2010 - 09.2015
- Point of contact for the department regarding client services and program delivery
- Effective contract management - managing service providers in terms of performance, financial viability and funding obligations
- Collaborate with internal and external stakeholders towards the development and implementation of whole-of-government policy and program initiatives developed by National Office
- Evaluated contracted service providers including conducting site visits, risk management assessments, audits, Quality Assurance checks and financial reviews to determine the health and viability of services
- Provided high quality input into program briefing requests and reports to National Office
- Analysis of data and progress reports provided by funded organisations to ensure outcomes are being achieved
- Best practice engagement of internal and external stakeholders across the public and private sector;
- Created and maintained records using the FaHCSIA Online Funding Management System (FOFMS)
HR/Finance Officer - APS 5
Families, Housing, Community Services and Indigenous Affairs Queensland State Office
02.2009 - 03.2010
- Assisted with budget preparation and analysis
- Prepared data and information to support financial planning and forecasting
- Prepared financial reports including end of month analysis, end of year financial statements and projections for the Queensland State Office (STO) including Indigenous Coordination Centres (ICCs)
- Prepared Fringe Benefit Tax returns
- Provided financial policy advice, e.g. Financial Management Accountability (FMA) Act, delegations, procurement guidelines etc
- Processed accounts payable and receivable
- Identified and resolved account issues or discrepancies in a timely manner
- Journaled costs between cost centres
- Prepared purchase orders
- Provided support across a range of HR functions as required
HR/Project Officer APS 6 & EL1 (Acting)
Families, Housing, Community Services and Indigenous Affairs Northern Territory Emergency Response Operations Centre (NTER Ops Centre)
01.2007 - 02.2009
- Managed Aboriginal community site visits - including flights, schedule/itinerary for each visit, community engagement to ensure appropriate community members were invited, catering and Ministerial arrangements.
- Assisted with the planning and rollout of the measures under the Northern Territory Emergency Response
- Provided administrative support on HR matters, including recruitment and induction of staff/training
- Provided reporting support to the Governance and Corporate Support Section Manager on financial management
- Processed and provided advice on invoices, petty cash, cab charges, credit card, mobile phone accounts, travel/accommodation and other adhoc accounts
- Coordinated ChartAir bookings/accounts/contract
- Liaised with FaHCSIA National Office and Northern Territory State Offices on a regular basis in relation to financial and HR corporate matters
- Managed relocations of staff and their belongings
- Managed residential and office accommodation
- Asset management
Executive Assistant & Asset Officer - Various APS 4 & APS 5 Positions
Family and Community Services & Indigenous Affairs
01.2001 - 01.2007
Skills
- Excellent organisational and communication skills
- Experienced business systems, executive support and administration manager
- Strong written and oral communication skills and the ability to interpret legislation and policy
- Strive to provide a professional customer service experience from end-to-end point of contact
- A confident, professional and enthusiastic approach to work
- Outstanding records management, contract and administrative skills
- Highly motivated and flexible to meet peaks in work
- Proven experience in conflict management, negotiation and mediation
- Balancing stamina and drive to achieve with a positive approach and sense of humor
- Renowned for my personal commitment to delivery and successfully creating a team environment which consistently goes above and beyond to provide excellent service
- Extensive experience in conducting assessment processes for grant rounds
- Demonstrated experience with effective project and program management skills
- Proven ability to deliver projects and achieve desired outcomes within timeframes and on budget
- Honest and ethical procurement and contract manager
Certification
- Working with Funding Agreements
- Drivers Licence (C Class)
- Procurement Induction & Procurement Level 1 (Procure goods and Services)
- Mediation & Conflict Resolution – Department of Justice
- Certificate II and III in Business (Office Administration)
- Certificate in Small Business Operations
- APS Financial Management
- APS Better Writing Skills - Writing for the Minister
- Microsoft Word and Excel (intermediate and advanced)
- Cultural Appreciation Training
- First Aid Certificate
Interests
Timeline
Administration Lead A05 – Child & Youth Mental Health (CYMHS)
Children’s Health Queensland Hospital and Health Service (CHQ HHS)
09.2018 - Current
Executive Support – Office of the Program Executive Director
Queensland Health
03.2018 - 09.2018
Child, Family & Community Services Contract Management Officer – A05
Department of Communities, Child Safety & Disability Services
10.2015 - 03.2018
Disabilities, Mental Health, Carers & Autism Program Manager –APS 6
Department of Social Services (DSS) Queensland State Office
03.2010 - 09.2015
HR/Finance Officer - APS 5
Families, Housing, Community Services and Indigenous Affairs Queensland State Office
02.2009 - 03.2010
HR/Project Officer APS 6 & EL1 (Acting)
Families, Housing, Community Services and Indigenous Affairs Northern Territory Emergency Response Operations Centre (NTER Ops Centre)
01.2007 - 02.2009
Executive Assistant & Asset Officer - Various APS 4 & APS 5 Positions
Family and Community Services & Indigenous Affairs
01.2001 - 01.2007
Similar Profiles
Debra NoorbaccusDebra Noorbaccus
Child Health Nurse at Queensland Health, CHQ. Brown’s Plains CommunityChild Health Nurse at Queensland Health, CHQ. Brown’s Plains Community
KEPHAS GOMBEKEPHAS GOMBE
Registered Nurse at Children’s Health Queensland HospitalRegistered Nurse at Children’s Health Queensland Hospital
ESTHER UZOMA ADJEKEESTHER UZOMA ADJEKE
Registered Nurse at Sunshine Coast Hospital and Health Service (Queensland Health)Registered Nurse at Sunshine Coast Hospital and Health Service (Queensland Health)
Hannah KerrHannah Kerr
Emergency Department SHO at MedRecruitEmergency Department SHO at MedRecruit
William MarshallWilliam Marshall
Licensing and Pintable's Buyer at Culture KingsLicensing and Pintable's Buyer at Culture Kings