Summary
Overview
Work History
Education
Skills
Community and Extra Curricular
References
Timeline
Generic

Melinda Verrall

Ipswich,QLD

Summary

Forward-thinking Member Engagement Specialist successful at building strong and lasting customer relationships by assessing client needs and addressing concerns. Strong organisation and communication skills.

Overview

11
11
years of professional experience

Work History

Member Engagement Specialist

RACQ
Ipswich, QLD
01.2017 - Current
  • Customer facing role that consisted of assisting members face to face and over the phone with a variation of enquires surrounding membership and insurance.
  • Boosted sales by using cross-selling techniques while meeting customer needs.
  • Used KPIs to ensure targets are being met.
  • Maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Responded to customer questions and concerns or escalated to supervisor for resolution.
  • Worked as part of a team , shared knowledge and experiences to ensure team targets are being met and customers are getting best level of service.

Property Management Assistant

Ithink Property
Ipswich, QLD
09.2016 - 01.2017
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Promptly responded to tenant complaints and concerns for over a number of properties.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Utilised a series of software programs to footprint and map communication with landlords and tenants.

Pharmacy Assistant

Priceline Pharmacy
Yamanto, QLD
02.2011 - 09.2016
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Certificate 3 in Community Pharmacy attained.
  • Kept pharmacy counter and related areas clean, neat and organised.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.

Education

High School Diploma -

Boonah State High School
2009

Skills

  • Sales expertise
  • Inbound and Outbound Calling
  • Complaint resolution
  • Retail store support
  • Multi-line phone talent
  • POS systems expertise

Community and Extra Curricular

Lions Medical Research Miss Personality Entrant 2015-2016:

The Lions Medical Research Personality Quest is the main fundraising income for the Lions Medical Research Foundation. Entrants involved also benefit by personal development, improvement with self confidence and self-esteem, public speaking abilities, community support and social awareness thus enhancing opportunities in their chosen career paths and personal lives.

Rotary Youth Leadership Award 2013:

The Rotary Youth Leadership Award is a week long personal development program for young people aged between 18-25. The program focuses on leadership, team work, effective communication and provides the attendee the chance to develop networks and increase resources that facilitate their roles and personal development.

References

Miss Jody Matthews

Retail Manager, Priceline Pharmacy Yamanto

Contact:

M: 0430837890

Mrs Danni Emblem

Assistant Manger, RACQ Ipswich

Contact:

M: 0409300399

Timeline

Member Engagement Specialist

RACQ
01.2017 - Current

Property Management Assistant

Ithink Property
09.2016 - 01.2017

Pharmacy Assistant

Priceline Pharmacy
02.2011 - 09.2016

High School Diploma -

Boonah State High School

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Melinda Verrall