Melinda Watters
Collaroy,New South Wales
Summary
Dynamic Customer Supply Manager with a proven track record at Woven Image, excelling in team leadership and customer service. Adept at managing complex orders and inventory with high attention to detail. Recognized for strong communication skills and the ability to resolve conflicts effectively, ensuring customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Customer Supply Manager
Woven Image
05.2021 - Current
- Manage team of 8 people.
- Manage sample department, inventory & distribution of samples.
- Provide excellent customer service, both externally and internally.
- Manage inbound phone and email enquiries from customers, providing product, pricing and delivery information.
- Process customer orders with accuracy, ensuring details such as price, quantity, item numbers, delivery and payment terms/credit allowance are in order· Ensure all orders are linked to Specifiers and Projects in CRM wherever possible.
- Collaborate with internal departments to achieve best outcome for customers.
- Manage manufacturing delays and communication with customers.
- Built good working relationships with key stakeholders and our distributors.
- Create new customer accounts and manage credit limits.
- Obtain proof of delivery (POD) for dispatched goods
- Manage delays in transit with freight company.
- Sales support
- Ensure the Sales/Project Delivery team and customers are informed of delivery times of orders and advise of any problems.
- Participate in sales, production and operations weekly meetings.
- Run daily reports to make sure all eligible orders are released and invoiced out (back-order report, reserve report).
- Enter and release product holds when deemed appropriate.
- Liaise with other departments on service issues and to support resolutions.
- Discuss, create, and resolve Problem Forms for domestic customers.
- Manage payments and deposits with customers.
- Process daily banking.
- Process credit card payments
- Trouble shoot product & service issues.
- Managing multiple mailboxes.
- General office administration, various tasks
- Assist with stock takes.
Customer Solutions Office
A S Harrison
12.2017 - 12.2019
- Processing sales orders, invoicing, credit notes, processing payments
- Arranging/booking freight for small/bulk stock, both internationally & interstate
- Assisting account managers with both internal and customer queries
- Detailed lot management
- Answering phone calls, filing, data base clean ups
- Managing multiple mailboxes
- Audits
- Management of high-end customers
- Cross training throughout business units
- Booking & arranging dangerous goods paperwork & transport
- Running monthly reports & debt collection
- Attending customer visits with account managers
- Uploading monthly bulk price lists
Sales & Office Administrator
HealthOne
07.2016 - 11.2017
- Organizing office catering
- Arranging/booking travel for internal/field staff
- Reception duties - meet/greet external clients, filtering phone calls
- Assisting Territory managers
- Working closely with accounts team - MYOB
- Mail collection & post office duties
- Ordering stationary & kitchen supplies
- Booking meetings internal/external
- Booking couriers
- Assisting with yearly conferences
- Storage shed maintenance
Customer Service Representative/Customer Service Manager
International Beauty Supplies
11.2010 - 06.2016
- Daily banking
- Processing website orders & enquiries
- Invoicing, receiving payments
- PayPal banking
- Data entry, attending to emails and client’s needs
- Processing Overseas orders & arranging freight
- Mailing list maintenance
- Printing monthly statements & account follow ups
- Assisting Sales team & general manager daily
- Phone and Customer enquiries
- Staff management
- Website maintenance
- Organizing bulk mail outs
- Processing PR requests
- Running end of month sales reports
- Ordering office supplies
- Attending and working at fashion week
- Problem solving
- Warehouse duties
Store Manager
Footlocker
11.2005 - 11.2010
- Staff management and promotion to store manager
- Budgets
- Inventory control
- Customer Service
- Stock take and Audits
- Rosters
- Daily banking
- Staff training
- Meeting all KPI's
- Phone calls and customer enquiries
- Problem solving
Skills
- Strong communication skills both written and oral
- High attention to detail
- Technologically advanced
- Experience with various programs including - Microsoft Office, Attaché, Excel, Pronto, Business Dynamics (ERP) & MYOB
- Positive and Motivated
- Team player
- Attention to detail
- Quick leaner
- Ability to multitask and meet changing deadlines
- Advanced administration skills
- Excellent Customer Service skills
- Highly organized and flexible
- Ability to stay calm under pressure
- Conflict resolution
- Training & mentoring
- Performance management
Timeline
Customer Supply Manager
Woven Image
05.2021 - Current
Customer Solutions Office
A S Harrison
12.2017 - 12.2019
Sales & Office Administrator
HealthOne
07.2016 - 11.2017
Customer Service Representative/Customer Service Manager
International Beauty Supplies
11.2010 - 06.2016
Store Manager
Footlocker
11.2005 - 11.2010