Melinda Yeh

Dedicated Financial Services Specialist with extensive experience in all facets of loan origination and client management. Proficient in lead qualification, appointment scheduling, and document management to streamline loan application processes. Skilled in communication, negotiation, and relationship-building to ensure successful loan approvals and settlements. Capable of conducting scenario research, facilitating workshops, and providing ongoing support to meet client needs. Committed to achieving targets and exceeding key performance indicators while prioritizing client satisfaction and regulatory compliance. Qualify leads through effective communication and needs assessment.

• Qualify inbound leads through effective communication and needs assessment.

• Coordinate appointment scheduling and facilitate the collection of required loan application documents.

• Collate and analyse client information to prepare comprehensive loan applications.

• Introduce lender products tailored to clients' needs and financial goals.

• Maintain communication with lenders, real estate agents, and solicitors to expedite loan approval and settlement processes.

• Conduct scenario research and participate in workshops with bank development managers.

• Review loan application timelines with clients to manage expectations and ensure transparency.

• Navigate loan contracts, explaining terms, interest rates, fees, and repayment structures.

• Perform risk assessments and recommend appropriate loan limits and conditions.

• Act in clients' best interests, ensuring their needs and requirements are met throughout the loan process.

• Identify insurance requirements and facilitate referrals to third-party providers.

• Provide ongoing post-settlement services, including home loan rate reviews.

• Collaborate with external referral partners, such as real estate agents and accountants, to support clients' financial objectives.

• Meet and exceed targets and key performance indicators through proactive client engagement and efficient loan processing.

• Liaise with marketing events, including first home buyer seminars and financial health workshops.

• Attend industry seminars and complete training to stay updated on lending policies and products.

Experienced Customer Service Consultant with a proven track record in providing exceptional service and ensuring client satisfaction within the banking industry. Skilled in conducting face-to-face and phone interactions to meet customers' banking needs. Proficient in branch transactions, digital banking education, and promoting financial products. Committed to upholding compliance standards and promoting bank values. Noteworthy expertise in detecting and preventing fraudulent activities to safeguard clients' assets and interests.

• Deliver personalized service to address customers' banking requirements, ensuring satisfaction and loyalty.

• Facilitate branch transactions, including cash deposits and withdrawals, with accuracy and efficiency.

• Monitor transactions for unusual activity and promptly report suspicious behaviour to prevent fraud.

• Implement fraud prevention measures and educate clients on scam awareness to mitigate risks.

• Take decisive action to stop fraudulent incidents, assist clients in filing claims, and ensure resolution with empathy and professionalism.

• Educate clients on the benefits of online banking and mobile app usage, facilitating account openings and providing technical support as needed.

• Identify opportunities to introduce suitable financial products to new and existing clients, enhancing their financial well-being.

• Champion bank values and sustainability strategies to align with clients' values and promote community engagement.

• Collaborate with internal and external teams to effectively meet clients' needs and resolve any issues or concerns.

• Ensure adherence to compliance policies and regulations, maintaining integrity and trust in all interactions.

• Attend regular training sessions to stay updated on compliance requirements and legal obligations.

Dynamic Mortgage Broker with a demonstrated track record of success in acquiring new clients, assessing their financial needs, and securing optimal loan solutions. Skilled in negotiation, analysis, and client relationship management to drive exemplary outcomes and ensure client satisfaction. Known for attention to detail, integrity, and acting in clients' best interests. Proficient in bank policies, compliance, and risk management.

• Acquire new clients and conduct thorough assessments of their financial situations to understand their needs and goals.

• Negotiate with banks and credit lenders to secure the best loan solutions for clients, ensuring favourable terms and conditions.

• Analyse and compare various home loan options available to clients, providing comprehensive recommendations.

• Drive exemplary outcomes to achieve client satisfaction, prioritizing their financial well-being and long-term goals.

• Demonstrate meticulous attention to detail, creating efficiencies in the loan application process to streamline operations.

• Maintain up-to-date knowledge of bank policies, compliance standards, and security protocols to ensure regulatory adherence.

• Exhibit strong familiarity with current lender policies and procedures, staying informed of industry trends and developments.

• Cultivate and nurture strong relationships with lenders and lender staff, particularly Business Development Managers and credit assessors/managers.

• Deliver strong sales outcomes consistently, driven by a genuine growth mindset and commitment to client success.

• Act with integrity and always prioritize clients' best interests, ensuring transparency and ethical conduct in all interactions.