Melinda Lee Pinchen
Corlette,NSW
Summary
I have much customer service in many different capacities and feel confident and at ease in this environment . I can communicate well with almost anyone with problem solving being my forte. I like to analyse systems and people and am always thinking how can we do this better .I love working in a team environment and understand the delicate balance of a productive and happy team.
Overview
12
12
years of professional experience
Work History
Guest Services Officer
Port Stephens Council
11.2022 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Sales Floor Manager
Pizazz Boutique
06.2019 - 03.2022
- Established strong customer relationships by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance by creating visually appealing displays that attracted customers and increased foot traffic.
- Resolved escalated customer issues professionally, restoring satisfaction and securing repeat business.
- Organized staff schedules to ensure adequate coverage during peak hours without compromising employee satisfaction or productivity.
Retail Asisstant
Peter O'neill Jewellery
05.2016 - 03.2019
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through creative merchandising and regular upkeep of displays.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
Store Manager
Hunter Family Jewellers
09.2011 - 05.2016
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Skills
G
- Guest Relations
- Complaint Handling
- Organizational skills
- Problem-solving abilities
- Telephone etiquette
- Excellent communication
Timeline
Guest Services Officer
Port Stephens Council
11.2022 - Current
Sales Floor Manager
Pizazz Boutique
06.2019 - 03.2022
Retail Asisstant
Peter O'neill Jewellery
05.2016 - 03.2019
Store Manager
Hunter Family Jewellers
09.2011 - 05.2016
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