Melinda Louise Vine
Tamworth
Summary
Dynamic and detail-oriented professional with extensive experience at City Sider Motel, excelling in front desk operations and customer relations. Proven ability to enhance guest satisfaction through effective communication and organization skills. Proficient in Microsoft software and adept at streamlining processes, resulting in improved operational efficiency and client experiences.
Overview
25
25
years of professional experience
Work History
Receptionist / Front Office Supervisor
City Sider Motel
Tamworth
03.2025 - Current
- Greeted and assisted guests with check-in and check-out processes.
- Managed phone inquiries, providing information on room availability and services.
- Maintained accurate records of reservations and guest accounts using property management software.
- Addressed guest concerns promptly, ensuring high levels of satisfaction during stays.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Processed payments efficiently, handling cash and credit transactions securely.
- Coordinated with maintenance staff to address facility issues reported by guests.
- Developed a welcoming environment through effective communication and customer service skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Improved data privacy compliance with meticulous management of sensitive information
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Supported company correspondence by drafting and distributing memos and emails.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected cash, credit card, chargeback & eftpos payments, processed transactions and updated relevant records.
- Supervise front office operations, ensuring efficient guest check-in and check-out processes.
- Train and mentor front desk staff on customer service standards and hotel policies.
- Monitor inventory of supplies, managing procurement to maintain operational efficiency.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Stablehand / Foreman
Troy O’Neil Racing
Tamworth, NSW
02.2022 - Current
- Assisted with daily feeding and care routines for horses, ensuring optimal health and well-being.
- Maintained cleanliness of stables and equipment, promoting a safe working environment.
- Supported grooming activities to enhance horse presentation for training and competitions.
- Monitored horse behavior and reported any health concerns to trainers promptly.
- Administered basic first aid under supervision, contributing to immediate care of injured horses.
Stablehand
Cody Morgan Racing
Tamworth, NSW
04.2023 - 03.2025
- Assisted in daily grooming and care of racehorses, ensuring optimal health and performance.
- Maintained cleanliness of stables and equipment, promoting a safe environment for horses and staff.
- Monitored horse behavior and reported any signs of distress or illness to supervisors promptly.
- Executed feeding schedules accurately, ensuring nutritional needs were met for all horses.
- Supported the loading and unloading of horses during transport, ensuring safety protocols were followed.
- Participated in routine maintenance tasks for stables and facilities, contributing to overall operational efficiency.
- Maintained clean stables for optimal horse health and safety standards.
- Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
- Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
- Administered horse medication and necessary special care.
- Assisted in the rehabilitation of injured horses with proper exercise and medication administration.
- Promoted a safe working environment, adhering to all necessary protocols and procedures.
- Assisted in the training of new stable hands, sharing expertise on best practices for equine care and maintenance tasks.
- Provided consistent high-quality care to horses by diligently monitoring their physical condition throughout daily interactions.
- Contributed to the overall success of the stable by performing routine maintenance tasks, such as repairing fences and ensuring adequate water supply.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Increased efficiency within the stable through meticulous organization of tools, supplies, and workspaces for easy access during daily tasks.
- Developed strong relationships with clients, providing excellent customer service through effective communication skills.
- Coordinated daily activities for smooth stable operations, including turnout schedules and feeding plans.
- Reduced injury risks by consistently inspecting tack and equipment for damage or wear before use during training sessions or rides.
- Collaborated with veterinarians on regular check-ups, helping to ensure optimal equine health.
- Ensured adherence to stable policies and procedures by consistently modeling best practices for fellow team members and providing guidance as needed.
- Groomed horses to prepare for exhibitions.
- Maintained safety when using equipment and tools by following established precautions.
- Reported any property damage or concerns to supervisors and completed requested services to resolve.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Moved livestock by herding animals to different ranch locations to avoid pasture damage.
- Examined animals for signs of sickness and overall herd health.
- Rotated animals between grazing areas to provide enough access to food.
Assistant Bakery Team Leader
Woolworths Supermarket
Tamworth, NSW
05.2008 - 11.2022
- Assisted team in daily bakery operations, ensuring product quality and compliance with safety standards.
- Supported inventory management by tracking stock levels and assisting in order placements.
- Trained new staff on baking techniques, equipment use, and company policies to enhance team performance.
- Monitored product freshness and presentation, contributing to enhanced customer satisfaction and sales.
- Conducted regular inspections of equipment, facilitating timely maintenance and minimizing downtime.
- Collaborated with team to implement process improvements, reducing waste and increasing efficiency.
- Developed strong relationships with suppliers to ensure consistent product availability and quality.
- Led shift operations during peak hours, optimizing workflow to meet customer demand effectively.
- Enhanced team morale with clear communication, supportive leadership, and fostering a positive work environment.
- Reduced waste by implementing efficient production techniques and monitoring product freshness daily.
- Managed inventory levels efficiently by accurately ordering supplies based on demand forecasts and seasonal trends.
- Participated in community outreach events and fundraisers, showcasing the bakery''s products and supporting local organizations.
- Excelled at multitasking during busy periods while still adhering to high-quality standards for all baked goods produced inhouse.
- Ensured timely completion of bakery orders for special events, contributing to a high level of customer satisfaction.
- Implemented targeted marketing initiatives that drove foot traffic into the bakery section from other areas of the store.
- Maintained strict adherence to food safety regulations, conducting regular inspections and addressing any concerns promptly.
- Assisted in increasing bakery sales with effective merchandising and attractive product displays.
- Provided comprehensive training for new hires, ensuring an efficient onboarding process and strong team performance.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized bakery area.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Processed customer orders and payment transactions.
- Replenished bakery items in display cases.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Prepared frostings and other toppings for cakes and pastries.
- Trained new employees on bakery methods and procedures.
- Packaged finished products for sale.
- Prepared dough for variety of pastries, cakes and breads.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Operated ovens and bakery equipment to prepare products according to recipes.
Veterinary Nurse
Piper Street Veterinary Clinic
Tamworth, NSW
02.2001 - 10.2008
- Assisted veterinarians in medical examinations and surgical procedures.
- Administered medications and vaccinations to patients as directed by veterinary staff.
- Monitored animal vital signs during procedures to ensure safety and comfort.
- Educated pet owners on post-operative care and preventive health measures.
- Maintained cleanliness and organization of examination rooms and surgical areas.
- Assisted in the collection of laboratory samples for diagnostic testing.
- Provided compassionate support to both animals and their owners during visits.
- Coordinated with team members to improve clinic workflow and patient care processes.
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Contributed to improved patient outcomes by participating in ongoing professional development and staying current on veterinary nursing best practices.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Administered medications to animals in treatment and documented changes in condition.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
- Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
- Streamlined clinic operations by implementing efficient inventory management practices for medical supplies and medications.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Promoted a positive work environment by fostering strong relationships with colleagues and consistently demonstrating enthusiasm for providing quality care to patients.
- Facilitated seamless transitions between appointments by efficiently prepping examination rooms for each new patient visit.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted senior staff with blood analyses and physical assessments.
- Inoculated animals to prevent rabies, distemper, and parvo.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Maintained detailed records of animal health care and diagnostic treatments.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Prepared, sterilized and maintained medical instruments and equipment.
- Obtained patient history from owners and performed physical examinations.
- Assisted veterinarians with radiographs and ultrasounds.
- Educated clients on nutrition, preventive health and other animal care.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Collected and prepared specimens for laboratory testing.
- Performed dental cleanings using ultrasonic scaler.
- Trained and mentored other LVT staff.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Performed fecal examinations, urinalysis and bloodwork.
- Administered vaccinations to variety of animal species.
- Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
- Designed and created client education materials and marketing materials for hospital services.
Education
Certificate II - Book Keeping
Tamworth TAFE
Tamworth, NSW10.2007
High School Diploma - Year 12
Tamworth TAFE
Tamworth11.2001
Certificate III - Agriculture (horse Breeding)
Tamworth TAFE
Tamworth, NSW06.2001
Certificate IV - Veterinary Nursing
Tamworth TAFE
Tamworth04.2001
Skills
- Organization skills
- Time management
- Customer/Client relations
- Data inputting
- Office administration
- File management
- Professional demeanor
- Office management
- Expense reporting
- Front desk operations
- Phone etiquette
- Calm demeanor
- Microsoft Excel
- Microsoft Word
- RMS
- Microsoft Powerpoint
Timeline
Receptionist / Front Office Supervisor
City Sider Motel
03.2025 - Current
Stablehand
Cody Morgan Racing
04.2023 - 03.2025
Stablehand / Foreman
Troy O’Neil Racing
02.2022 - Current
Assistant Bakery Team Leader
Woolworths Supermarket
05.2008 - 11.2022
Veterinary Nurse
Piper Street Veterinary Clinic
02.2001 - 10.2008
Certificate II - Book Keeping
Tamworth TAFE
High School Diploma - Year 12
Tamworth TAFE
Certificate III - Agriculture (horse Breeding)
Tamworth TAFE
Certificate IV - Veterinary Nursing
Tamworth TAFE