Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
sport , reading, meditation
Additional Information
Languages
Timeline
Generic

Meline Kirakosyan

Melbourne,VIC

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Crown Metropol Melbourne. Excelled in problem-solving and team collaboration, significantly improving guest experience. Skilled in cash handling and maintaining high levels of service efficiency, ensuring operational excellence and positive outcomes. Dedicated front Desk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Friendly receptionist with 3 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Welcoming clerical professional with 3 years of experience in front office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, emails and making reports . Accurate when entering information in word and keeping organized filing systems. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Crown Metropol Melbourne
12.2021 - 06.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Secretary

Armenian Apostolic Church of Melbourne
08.2015 - 10.2021
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Armenia Marriot Hotel Yerevan

Receptionist Jobs
03.2013 - 03.2015
  • Managed daily operations for better customer service and increased revenue.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Trained staff on best practices, enhancing overall Hotel performance and guest experience.
  • Supervised team of 10 front desk agents and helped to resolve issues arising during shifts.
  • Oversaw day-to-day operations of 356-room hotel with staff of 12 employees.
  • Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
  • Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.

Tour Guide and Receptionist

Im Tour Agency
06.2012 - 12.2012
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
  • Guided groups of up to50-60 people on scheduled tours.

Teacher and Social Worker

Gulliver Kinder Garden
01.2011 - 04.2012
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Graded and evaluated student assignments, papers, and course work.

Education

College For Adult Learning
Melbourne
08.2024 - 9 2024

Bachelor of Science - Occupational Therapy

Armenian State Pedagogical University
Armenia Yerevan
06.2011

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Problem-solving skills
  • Telephone Etiquette
  • Team Collaboration
  • Scheduling
  • Appointment Scheduling

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Affiliations

  • Community involvement.

Certification


  • Certified Receptionist ,Crown Metropol Melbourne - 2022.04.12

sport , reading, meditation

You feel less stressed about the future and more in tune with the here and now. As your concentration improves, so does your ability to work on a single task efficiently. Interestingly, even when you aren't formally meditating, you are becoming more aware of your mind from moment to moment.

Additional Information

I am highly motivated, friendly and hardworking person that constantly strives to the best i can be. I enjoy new challenges, i am honest, loyal. committed and have excellent time management skills. I begin each day with positive attitude and am a responsible and reliable person. I believe that i have a great overall understanding of what it takes to run a successful employee. I am passionate about my job; love customer service and i am natural in building relationship with everyone.

Languages

Armenian
Native or Bilingual
English
Full Professional
Russian
Professional Working

Timeline

College For Adult Learning
08.2024 - 9 2024

Front Desk Receptionist

Crown Metropol Melbourne
12.2021 - 06.2024

Secretary

Armenian Apostolic Church of Melbourne
08.2015 - 10.2021

Armenia Marriot Hotel Yerevan

Receptionist Jobs
03.2013 - 03.2015

Tour Guide and Receptionist

Im Tour Agency
06.2012 - 12.2012

Teacher and Social Worker

Gulliver Kinder Garden
01.2011 - 04.2012

Bachelor of Science - Occupational Therapy

Armenian State Pedagogical University

  • Certified Receptionist ,Crown Metropol Melbourne - 2022.04.12
Meline Kirakosyan