Melis Sahin
Melbourne,VIC
Summary
Dynamic and guest-focused waiter with a proven track record at Mks Kebab, excelling in customer service and cleanliness. Leveraged strong relationship management and food safety awareness to enhance dining experiences, resulting in a significant increase in regular clientele. Skilled in efficient service delivery and maintaining high standards of dining area presentation.
Offering reliable and diligent approach with keen interest in customer service and hospitality. Contributes solid grasp of food safety standards and exceptional interpersonal skills for effective guest interactions. Ready to use and develop communication and multitasking skills in Desired Position role.
Qualified Desired Position with comprehensive background in providing exceptional customer service in fast-paced restaurant environments. Known for efficiently managing high-volume tables and ensuring guest satisfaction. Demonstrated teamwork and communication skills through seamless coordination with kitchen staff and fellow servers.
Experienced with providing attentive and personalized service to guests in bustling restaurant setting. Utilizes strong multitasking abilities to manage tables and deliver prompt service. Track record of maintaining welcoming atmosphere and addressing guest needs efficiently.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Mks Kebab
04.2024 - 11.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Communicated with kitchen staff to enable accurate food preparation.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Sales Assistant
Eka
02.2022 - 06.2022
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Executed visual merchandising strategies to attract customers and drive sales.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed transactions accurately while maintaining a high level of customer service.
- Boosted store revenue through upselling and cross-selling techniques.
Cashier
Market
06.2021 - 09.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Waiter
Cafe
05.2018 - 07.2018
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Education
4 -
Ertuğrul Gazi High School
Turkey06.2019
8 -
Menderes Primary School
Turkey06.2012
2 - English Language
Kangan Institute
Melbourne, VICSkills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Table setting
- Food safety awareness
- Memory retention
- Food presentation
- Banquet coordination
- Portion control
- Beverage knowledge
- Personal hygiene
- Food service delivery
- Beverage refills
- Courteous demeanor
- Menu description knowledge
- Seating management
- Menu memorization
- Order accuracy
- Guest relations
- Sales techniques
- Relationship management
- Menu presentation
- Table bussing
- Dining area maintenance
- Accurate money handling
- Basic math
- VIP support
- Plate presentation
- Price memorization
- Table turnover
- Problem-solving
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
Languages
Turkish
Native or Bilingual
Timeline
Restaurant Waiter
Mks Kebab
04.2024 - 11.2024
Sales Assistant
Eka
02.2022 - 06.2022
Cashier
Market
06.2021 - 09.2021
Waiter
Cafe
05.2018 - 07.2018
4 -
Ertuğrul Gazi High School
8 -
Menderes Primary School
2 - English Language
Kangan Institute
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