Summary
Overview
Work History
Education
Skills
Volunteer Positions
References
Certification
Timeline
Generic

Melisa Carroll

Curlewis,VIC

Summary

I am accustomed to working within a fast paced and demanding community service and customer centric environment with a demonstrated capability of delivering professional customer relations to a diverse cohort of clients and patients. I am a self-motivated, dedicated and enthusiastic individual and I am currently seeking a challenging and rewarding role where high personal and professional standards, efficiency and integrity are expected and rewarded and to become a part of an esteemed organization where I will become a collaborative, valuable and integral member of your team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administration Officer & Kitchen Hand

Bupa Aged Care
01.2013
  • Handling a busy front of house reception area
  • Preparing, processing and reconciling accounts
  • Answering incoming telephone calls and handling enquiries
  • Sorting and distributing incoming mail and dispatch outgoing mail
  • Allocate staff, monitor daily timesheets and resident movement sheets and staff rosters
  • Scheduling bookings
  • General administration
  • Cash Handling and Banking
  • Send out accounts; receive payments and order stationery and office supplies
  • Meeting Minutes and Time Management
  • Making Sandwiches and other food preparations
  • Dishwashing and other General Kitchen Duties
  • Table Preparations
  • Helping & Assisting and Interacting with the Residents and their Families.

Telesales Consultant

ACCRA
01.2004
  • Exceptional customer service
  • Inbound & outbound customer sales
  • Managed clientele enquiries
  • Administration
  • Data entry.

Rail Traffic Controller

South Yarra Traffic
05.2024 - Current

Traffic Controller

Go Traffic
01.2023 - 06.2023
  • Communicated with team members using hand signals and radios.
  • Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
  • Assembled signs and cones to direct traffic through construction sites.
  • Routed traffic around construction sites for worker and driver safety.
  • Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
  • Updated signage with correct speeds and delay warnings based on daily conditions.
  • Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
  • Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
  • Received recognition for consistently maintaining high levels of professionalism while interacting with drivers and pedestrians, promoting positive public relations.

Covid Marshall

ICORP Security
01.2020 - 01.2021
  • Checking vaccination status before entry into the store on the Victorian government app
  • Or Medicare app
  • Assisting elderly with helping to sign in
  • Working with vulnerable people on challenging circumstances
  • Working with Bunnings staff ensuring all wearing face mask before entering
  • Ensuring all staff and customers follow covid policy and procedures
  • Promoting hand hygiene, social distancing, and monitoring number of people in warehouse
  • Working long hours standing at front of store.

PCA

Peoples First Choice / Regal Home Care
01.2019 - 01.2020
  • Assistant with Personal care
  • Light domestic assistance
  • Meal preparation
  • Community participation
  • Escorting to Medical appointments, shopping and social outings
  • Assistance with mobility equipment such as wheelchairs, hoists, shower chairs Assistance with therapy tasks
  • Assisting with ADLs
  • Community access
  • Assisting with transport to medical appointments.

Education

CHC43015 - Certificate IV in Ageing Support -

01.2019

Certificate II in Community Service -

01.2018

Follow Workplace Hygiene Procedures -

01.2013

Food Handlers -

01.2013

Responsible Service of Alcohol -

01.2013

Responsible Service of Gambling -

01.2013

Certificate of Eyelash Extensions -

01.2012

Skills

  • Excellent communication
  • Self-motivator
  • Ability to work well in team & autonomously
  • Great customer service and liaising
  • Interpersonal skills
  • Willingness to learn
  • Attention to detail
  • Excellent presentation

Volunteer Positions

  • Oxfam Australia, 01/01/12, 12/31/12, Promoting Oxfam, Customer service
  • Nangatta Aged Care Village, 01/01/05, 12/31/05, Interacting with residents, Organizing the activities for the dementia ward

References

Available upon request

Certification

TLIF0020 Safely Access The Rail Corridor


MSEI001 Metro Safety & Environmental Induction Vic


National Rail Labourers Course


Rail Industry Workers Card


Construction Induction White Card


RIIWHS302E – Implement Traffic Management Plan


RIIWHS205E – Control Traffic with Stop Slow Bat


Working with Children's

Timeline

Rail Traffic Controller

South Yarra Traffic
05.2024 - Current

Traffic Controller

Go Traffic
01.2023 - 06.2023

Covid Marshall

ICORP Security
01.2020 - 01.2021

PCA

Peoples First Choice / Regal Home Care
01.2019 - 01.2020

Administration Officer & Kitchen Hand

Bupa Aged Care
01.2013

Telesales Consultant

ACCRA
01.2004

CHC43015 - Certificate IV in Ageing Support -

Certificate II in Community Service -

Follow Workplace Hygiene Procedures -

Food Handlers -

Responsible Service of Alcohol -

Responsible Service of Gambling -

Certificate of Eyelash Extensions -

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