Melisa Johnstone
London,United Kingdom
Summary
Dynamic and detail-oriented Office Manager with over 12 years of extensive experience in executive support and office management within the management consultancy and banking sectors. Recognized for a proven ability to streamline administrative operations, build productive relationships across all organizational levels, and provide exceptional support to senior leadership. Highly proficient in MS Office and skilled at handling confidential information with the utmost discretion. A forward-thinking professional with exceptional organizational and interpersonal skills, dedicated to improving operational efficiency and cultivating a positive and collaborative workplace environment.
Overview
13
13
years of professional experience
Work History
Office Manager/ Executive Assistant
REYL & Co. (UK) LLP
London, United Kingdom
09.2022 - Current
- Planned and evaluated office services, establishing priorities, and setting service standards.
- Oversaw resource allocation, including personnel, space, and equipment management.
- Monitored staff performance to ensure compliance with organizational policies and objectives.
- Collaborated with professionals to coordinate office operations and effectively address issues.
- Ensured compliance with occupational health and safety regulations.
- Managed personnel activities, including recruitment, performance evaluations, payroll, and training programs.
- Delegated tasks to staff, setting clear priorities, and goals to drive efficiency.
- Conducted training sessions for new hires on office policies and procedures.
Administrative Assistant
REYL Finance MEA LTD
Dubai, UAE
02.2022 - 09.2022
- Answering phone calls and greeting clients warmly.
- Facilitating seamless communication between internal departments, fostering credibility, trust, and support with senior management.
- Managing expense claims for Relationship Managers.
- Monitoring office supplies and maintaining inventory levels.
- Preparing check payments for vendors and suppliers.
- Coordinating meetings and assisting with travel arrangements, including flights and hotel bookings.
- Ensured accurate tracking of petty cash.
Office Manager/ Executive Assistant
Teleace JLT
Dubai, UAE
11.2014 - 01.2022
- Reporting directly to the CEO, and supporting the organization's business development initiatives.
- Proactively managing critical deliverables with a hands-on approach to ensure successful outcomes.
- Overseeing the renewal of trade licenses and VAT compliance.
- Assisting in the preparation of annual audit reports.
- Developing office policies and procedures, and ensuring their proper implementation.
- Providing support with recruitment processes and contract management.
Executive Assistant to the CEO & Executive Committee
ES Bankers Dubai Limited
Dubai, UAE
05.2013 - 11.2014
- Established a close one-on-one working relationship with the Chief Executive Officer and Executive Committee, acting as the primary point of contact for internal and external stakeholders on all matters concerning the CEO.
- Managed a highly dynamic calendar of appointments, prepared expense reports, drafted and reviewed confidential correspondence, and arranged complex travel plans, including itineraries, agendas, and travel-related documents.
- Handled outgoing and incoming mail with the utmost discretion and professionalism.
- Assisted in business development activities to support organizational growth.
- Collaborated with the CEO to prepare board meeting minutes, letters, and presentations, as required.
- Provided exceptional client service by ensuring the timely delivery of necessary information and documents.
- Supported the recruitment process, including participation in interviews, hiring, and selection committees for various positions.
- Planned and coordinated on-site and off-site meetings, and corporate events for the Management and Executive Committee.
Team Assistant
McKinsey & Company
Chennai, India
01.2012 - 03.2013
- Provided high-level secretarial and administrative support to the Managing Director.
- Managed the director’s calendar, scheduling and updating meetings, and travel plans.
- Oversaw expense reporting, travel arrangements, and budget administration.
- Coordinated visa processing, travel, and hotel arrangements for both domestic and international trips.
- Facilitated structured communication, and maintained effective liaison with core group members.
- Operated and managed multi-line phone systems efficiently.
- Addressed and resolved customer complaints and issues promptly, ensuring exceptional levels of satisfaction.
- Implemented strategic initiatives to enhance team performance and overall productivity.
Education
BA - Sociology
Stella Maris College
Chennai, India04.2011
Higher Secondary Course Certificate - Commerce, Accounts, Economics, Mathematics, English, and French
St. Aloysius Anglo Indian Higher Secondary School
Chennai, India04.2008
AISLC -
St. Joseph’s Anglo Indian Higher Secondary School
Chennai, India04.2006
Skills
- Technology Infrastructure Support
- Organizational skills
- Interpersonal skills
- Written communication
- Verbal communication
- Confidential information handling
- Adaptability
- Customer service
- Problem-solving
- Positive attitude
- Administration skills
- Administrative support
Personal Information
- Title: Senior Professional- Office Manager
- Date of Birth: 04/01/90
- Nationality: Indian
- Marital Status: Married
Languages
English
Native/ Bilingual
Tamil
Professional
Hindi
Professional
References
References available upon request.
Timeline
Office Manager/ Executive Assistant
REYL & Co. (UK) LLP
09.2022 - Current
Administrative Assistant
REYL Finance MEA LTD
02.2022 - 09.2022
Office Manager/ Executive Assistant
Teleace JLT
11.2014 - 01.2022
Executive Assistant to the CEO & Executive Committee
ES Bankers Dubai Limited
05.2013 - 11.2014
Team Assistant
McKinsey & Company
01.2012 - 03.2013
BA - Sociology
Stella Maris College
Higher Secondary Course Certificate - Commerce, Accounts, Economics, Mathematics, English, and French
St. Aloysius Anglo Indian Higher Secondary School
AISLC -
St. Joseph’s Anglo Indian Higher Secondary School
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