Derya Bektas

Reception Management: Greeting and assisting clients, candidates, and visitors professionally and courteously.

Data Entry & Management: Maintaining accurate records, databases, and applicant tracking systems.

Client Relations: Providing support and assistance to clients and candidates, addressing inquiries and concerns.

Recruitment Support: Assisting with scheduling interviews, coordinating recruitment processes, and liaising with hiring managers.

Calendar Management: Organising and maintaining schedules, appointments, and meetings for team members.

MS Office Proficiency: Experienced with Microsoft Word, Excel, PowerPoint, and Outlook.

Time Management: Effectively prioritizing tasks and meeting deadlines.

Customer Service Excellence: Providing personalised consultations and recommendations based on customer needs and preferences.

Product Knowledge: In-depth understanding of haircare, skincare, and beauty products, including their benefits, ingredients, and usage.

Sales & Upselling: Effectively promoting and upselling products to meet sales targets and enhance customer satisfaction.

Cash Handling & POS Systems: Managing transactions, processing payments, and balancing cash registers at the end of shifts.

Inventory Management: Monitoring stock levels, placing orders, and receiving deliveries to ensure product availability.

Time Management: Efficiently managing client consultations while balancing other retail responsibilities.

Advanced Hair Cutting & Styling: Expertise in cutting, coloring, and styling hair based on the latest trends and client preferences.

Client Consultations: Conducting detailed consultations to assess clients' needs, preferences, and desired outcomes for hair care and styling.

Coloring & Chemical Treatments: Proficient in performing complex color corrections, highlights, balayage, perms, and other chemical services.

Team Leadership & Mentorship: Leading and mentoring junior stylists, providing training, and overseeing their professional development.

Customer Retention: Building strong, lasting relationships with clients, ensuring repeat business through exceptional service and follow-up.

Problem Solving: Addressing client concerns or dissatisfaction and providing effective solutions to ensure high levels of satisfaction.