Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Melisha Sani

Melisha Sani

Brisbane,QLD

Summary

Determined and hardworking individual with a strong understanding of materials handling. Known for attention to detail and ability to meet team and project needs on time. Physically strong and fit, with excellent time management skills and dexterity to support skilled work. Experienced in diverse environments, committed to systematically organizing supplies, tools, and equipment. Years of experience and a strong commitment to team needs make me ready to contribute my skills and expertise to your organization.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Hotel Room Attendant

Ibis Styles Hotel
09.2024 - Current
  • Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
  • Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
  • Supported team members in completing daily responsibilities, fostering a collaborative work environment.
  • Participated in regular staff meetings to discuss ways of improving team performance and overall guest experience.
  • Contributed to positive guest reviews, providing exceptional service during their stay.
  • Addressed maintenance issues promptly, coordinating with engineering staff to resolve problems efficiently.
  • Collaborated with laundry department to ensure availability of clean linens at all times.
  • Ensured safety and security of guests'' belongings through diligent handling and storage practices.
  • Streamlined room turnover process by effectively prioritizing tasks and managing time.
  • Managed inventory levels and replenished supplies as needed, minimizing waste and reducing costs.
  • Reduced guest complaints by promptly addressing and resolving housekeeping issues.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Checked appliances in guest rooms to determine good working order.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Sorted, laundered and put away various laundry items.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Returned emptied garbage receptacles to proper locations.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checkins.

Landscape Worker

Betta People - Casual Recruitment Agency
05.2024 - Current
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.
  • Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
  • Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
  • Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
  • Installed sod, seeded lawns, or hydroseeded areas for new turf establishment or lawn repair purposes.
  • Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
  • Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
  • Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
  • Elevated overall landscape appearance using a variety of hand and power tools for trimming, shaping, and pruning trees, shrubs, and hedges.
  • Prepared planting beds for new installations with proper soil preparation techniques including tilling, amending soil composition if needed, grading surfaces level before planting began.
  • Completed timesheets and project reports on time to maintain client files for future reference.
  • Landscaped yards by planting flowers, grass, trees, and bushes.
  • Collected and removed debris at job sites.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
  • Edged and mowed lawns, flowerbeds and landscape features.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Demonstrated skilled use and maintenance of landscape tools and equipment.
  • Cut trees and shrubs to shape and maintain landscape.
  • Maintained commercial and residential landscapes with comprehensive and diverse team.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Removed debris and waste from outdoor areas.

Administration Manager

Theanthropos Brokerage Limited
11.2020 - 03.2024
  • Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
  • Ensured compliance with organizational policies and procedures as well as applicable laws and regulations.
  • Provided guidance to staff on administrative issues such as payroll processing, employee benefits administration.
  • Performed budgeting duties including forecasting expenditures and preparing financial reports.
  • Created monthly reports summarizing department activities for senior management review.
  • Supervised daily operations of the administrative team to ensure timely completion of tasks.
  • Maintained an accurate database of company documents such as contracts, invoices, vendor agreements .
  • Coordinated meetings with internal teams or external clients by scheduling dates, reserving venues and organizing catering services if necessary.
  • Served as a liaison between the organization's leadership team and other departments when needed.
  • Organized special events such as corporate conferences or workshops by coordinating logistics requirements.
  • Monitored employee performance to ensure compliance with safety regulations and company policies.
  • Facilitated hazard communication meetings between management personnel and front-line workers to discuss potential risks associated with particular tasks or processes.

Mental Health Support Worker In-home Care

Laloki Psychiatric Centre PNG
06.2008 - 03.2024
  • Provided emotional and psychological support to clients in crisis situations.
  • Conducted assessments of client needs, strengths and resources.
  • Assisted clients in developing individualized treatment plans and goals.
  • Monitored client progress toward meeting goals outlined in their treatment plan.
  • Observed safety protocols when working with potentially violent or suicidal individuals.
  • Performed outreach activities within the community to promote mental health awareness.
  • Provided mental health support services to members and families.

Industrial Training Safety Officer

Sani Contractors Holdings Ltd
03.2019 - 07.2020
  • Conducted safety inspections of job sites and equipment to identify potential hazards and recommended corrective action.
  • Monitored employee performance to ensure compliance with safety regulations and company policies.
  • Maintained records of all incidents, including accident reports, near misses, and unsafe conditions or acts.
  • Investigated workplace accidents and provided recommendations for corrective actions as needed.
  • Provided training on safe work practices, emergency procedures, hazardous materials handling and other topics related to occupational health and safety.
  • Assisted in the development of new safety protocols for plant operations based on changes in regulations or industry best practices.
  • Ensured that all employees had proper personal protective equipment available at their workstations.
  • Coordinated emergency response teams during drills or actual events such as fires, chemical spills.
  • Documented all safety-related issues within the organization's database system.
  • Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
  • Checked and calibrated equipment for safety.
  • Maintained adequate supply of approved safety and PPE supplies for work force.
  • Supervised safe handling, storage and disposal of hazardous materials.
  • Inspected premises and work of personnel to identify issues or non-conformity.
  • Liaised with emergency services, police and fire to resolve issues and maintain security and service.
  • Issued clear warnings to violators, outlining infractions, penalties and remediation steps.
  • Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.

Manager

Bytec Limited
05.2017 - 01.2019
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Organized special events such as conferences or training sessions for employees.
  • Monitored staff performance and addressed issues.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

IT Technical Support Specialist

MS Office Solutions
11.2013 - 02.2017
  • Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
  • Monitored and responded quickly to requests received through the IT help desk ticketing system.
  • Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
  • Performed maintenance and upgrades to existing computer systems as needed.
  • Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
  • Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
  • Implemented security measures such as antivirus software installation and firewall configuration.
  • Maintained inventory of all technology assets within the organization's network infrastructure.
  • Evaluated vendor products and services for potential cost savings opportunities and improved operations efficiency.
  • Documented technical information such as troubleshooting steps taken during issue resolution process.
  • Provided issue resolution and technical support for [Software] system use.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Served as first point of contact for incoming technical service calls and emails.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.

Education

Advance Diploma in Supply Chain Management

Australian Institute of Business And Technology
Brisbane, QLD
06-2026

Diploma of Logistics - Transport And Logistics

Australian Institue of Business Technology
05-2025

Certificate III in Allied Health Assistance - HLT3315

Workplace Skills Development -RTO 258
06-2023

HLTAID009 - Provide Cardiopulmonary Resuscitation

Workplace Skills Development- RTO 258
06-2023

CPCCWHS1001 - Prepare to work safely in the construction industry

Workplace Skills Development - RTO 258
06-2023

RIIWHS201D - Work Safely And Follow WHS Policies And Procedures

Workplace Skills Development - RTO 258
07-2021

RIIWHS301D - Conduct safety and health investigations

Workplace Skills Development - RTO 258
07-2021

Bachelor of Science - Electronics And Computer Communication

University of Papua New Guinea
10-2013

Skills

  • Process Improvements
  • Systems Monitoring
  • Employee Management
  • Staff Training and Development
  • Boundary Setting
  • De-Escalation Techniques
  • Family Support
  • Service Coordination
  • Anger Management
  • Outreach Services
  • Self-Care Techniques
  • Relapse Prevention
  • Safety and risk assessments
  • Care Delivery
  • Behavioral Management
  • Hardware Installation
  • Application installations
  • Debugging
  • Technical Support
  • User Training
  • Budgeting and financial management
  • Software updating
  • Troubleshooting and diagnostics
  • Documentation And Reporting
  • Efficient cleaning
  • Guest satisfaction
  • Laundry skills
  • Bathroom sanitation
  • Waste disposal
  • Maintaining supplies
  • Safety awareness
  • Hospitality industry
  • Inventory and supply
  • Housekeeping
  • Teamwork
  • Trash waste and removal
  • Lost and found procedures
  • Maintenance reports
  • Chemicals disposal
  • Storeroom management
  • Linen replacement
  • Guest room confidentiality
  • Corporate vision and values
  • Problem-solving abilities
  • Janitorial services
  • Multitasking Abilities
  • Reliability
  • Clear Communication
  • Interior and exterior cleaning
  • Flexible Schedule
  • Equipment Operation
  • Health and safety compliance
  • Restroom detailing
  • Ordering cleaning supplies
  • Time management abilities
  • Problem-solving aptitude
  • Adaptability
  • Hazardous chemical training
  • Self motivated
  • Focused and detail-oriented
  • Hygiene standards
  • Cleaning techniques
  • Written and oral communications
  • General labourer
  • Physically fit and agile
  • Shipping operations
  • Material Handling
  • Class A licensed
  • Hazardous Materials Handling
  • Shipping and receiving
  • Loading and unloading
  • Palletizing
  • Material packaging
  • CPR training
  • Certified forklift operator
  • Warehouse support
  • RF scanner
  • Material distribution and sourcing
  • Manufacturing and warehouse procedures
  • Warehouse picking

Certification

  • Overseas Driving License
  • LF and LO License
  • Blue Card
  • National Police Check(NPC)
  • Covid-19 Vaccine
  • White Card
  • CPR/AED Certification

Timeline

Hotel Room Attendant

Ibis Styles Hotel
09.2024 - Current

Landscape Worker

Betta People - Casual Recruitment Agency
05.2024 - Current

Administration Manager

Theanthropos Brokerage Limited
11.2020 - 03.2024

Industrial Training Safety Officer

Sani Contractors Holdings Ltd
03.2019 - 07.2020

Manager

Bytec Limited
05.2017 - 01.2019

IT Technical Support Specialist

MS Office Solutions
11.2013 - 02.2017

Mental Health Support Worker In-home Care

Laloki Psychiatric Centre PNG
06.2008 - 03.2024

Certificate III in Allied Health Assistance - HLT3315

Workplace Skills Development -RTO 258

HLTAID009 - Provide Cardiopulmonary Resuscitation

Workplace Skills Development- RTO 258

CPCCWHS1001 - Prepare to work safely in the construction industry

Workplace Skills Development - RTO 258

RIIWHS201D - Work Safely And Follow WHS Policies And Procedures

Workplace Skills Development - RTO 258

RIIWHS301D - Conduct safety and health investigations

Workplace Skills Development - RTO 258

Bachelor of Science - Electronics And Computer Communication

University of Papua New Guinea

Advance Diploma in Supply Chain Management

Australian Institute of Business And Technology

Diploma of Logistics - Transport And Logistics

Australian Institue of Business Technology

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Melisha Sani