Melissa Hodder
Dubbo,NSW
Summary
With over 10 years experience in project and operations management, I have built a depth of knowledge, experience and a career which I am passionate about.
I am a detail-oriented team player with strong organizational and communication skills. An ability to handle multiple competing priorities with a high degree of accuracy. I pride myself in looking for process and workflow improvements, as well as relationship building. I am able to work independently without supervision, knowing I will always get the job done.
I have a range of experienced skills including strategic planning and execution, budget management, resource management, risk management and creative problem solving.
Overview
17
17
years of professional experience
Work History
Head of Programme Management
Makematic Ltd.
01.2024 - Current
- Direct and oversee planning, execution and monitoring of projects from initiation through to completion
- Translate project Statement of Works into working breakdown structures, budgets and schedules
- Lead, manage, forecast and confirm resources with relevant Line Managers, ensuring optimal capacity
- Work together with Executive Producers and Producers to ensure delivery of each project is on time, within scope and within budget
- Identifying risks, creative problem solving, scenario planning and change management
- Prepare and present weekly RAG status reports to the SLT
- Collate data from past projects to formulate trends, learnings and wins
- Stakeholder management and liaison
- Indirectly manage the production team consisting of Producers, Assistant Producers, Editors and Animators
- Identify and implement processes improvements and efficiencies for the wider company to streamline workflow; such as project templates for Production, forecasting document for both project pipeline and resources, production budget to account for each month's spend and project Closure Reports
- Attend and contribute to weekly Senior Leadership Team meetings
- Partake in yearly Senior Leadership Team offsite meetings and presentations
- Develop and implement programme strategies to achieve organizational objectives
Project Management Executive
Makematic Ltd.
03.2022 - 12.2023
- Direct and oversee planning, execution and monitoring of projects from initiation through to completion
- Translate project Statement of Works into working breakdown structures, budgets and schedules
- Lead, manage, forecast and confirm resources with relevant Line Managers, ensuring optimal capacity
- Work together with Executive Producers and Producers to ensure delivery of each project is on time, within scope and within budget
- Identifying risks, creative problem solving, scenario planning and change management
- Prepare and present weekly RAG status reports to the SLT
- Collate data from past projects to formulate trends, learnings and wins
- Stakeholder management and liaison
- Indirectly manage the production team consisting of Producers, Assistant Producers, Editors and Animators
- Implementing processes improvements and efficiencies for the wider company to streamline workflow
- Project templates to work from
- Forecasting document for both project pipeline and resources
- Production budget to account for each month's spend
- Project Closure Reports
- Attend and contribute to weekly Senior Leadership Team meetings
- Partake in yearly Senior Leadership Team offsite meetings and presentations
- Develop and implement programme strategies to achieve organizational objectives.
Project Manager
Makematic Ltd.
11.2020 - 03.2022
- Direct and oversee planning, execution and monitoring of projects from initiation through to completion
- Translate project Statement of Works into working breakdown structures, budgets and schedules
- Lead, manage, forecast and confirm resources with relevant Line Managers, ensuring optimal capacity
- Work together with Executive Producers and Producers to ensure delivery of each project is on time, within scope and within budget
- Identifying risks, creative problem solving, scenario planning and change management
- Prepare and present weekly RAG status reports to the SLT
- Collate data from past projects to formulate trends, learnings and wins
- Stakeholder management and liaison
- Indirectly manage the production team consisting of Producers, Assistant Producers, Editors and Animators
- Implementing processes improvements and efficiencies for the wider company to streamline workflow
- Project templates to work from
- Forecasting document for both project pipeline and resources
- Production budget to account for each month's spend
- Project Closure Reports
- Attend and contribute to weekly Senior Leadership Team meetings
- Partake in yearly Senior Leadership Team offsite meetings and presentations
- Develop and implement programme strategies to achieve organizational objectives.
Project Manager
2U GetSmarter
08.2018 - 11.2020
- Manage multiple digital/online projects from kick-off to delivery as well as reviews of presentations
- Manage a team of +/- 8 – 15 people per project (Learning Design, Proofreaders/Editors, Video Producers, Graphic & Motion designers, Learning Technology)
- Define project scope, deliverables, workflow and dependencies throughout the project
- Ensuring project milestones are met and identify possible risks of delays
- Manage and report on project budgets and resources
- Keep external and internal stakeholders informed throughout the project life cycle and manage expectations
- Work closely alongside both Subject Matter Experts as well as Faculty Professors/Deans with top tier Universities
- Creative problem-solving, scenario planning and change management
- Contribute to the overall success and growth of the project management team through collaboration and knowledge sharing
- Collaborate with team members from multiple functions to refine processes (Marketing, Sales, Academic Staff, Learning Technology, Course Maintenance)
- Analyse data and trends over time and proactively look at systems/processes that can improve and help streamline workflow and overall work experience both internally and externally.
Senior Head of Department/Academic Operations Coordinator
Varsity College – Westville Campus
05.2012 - 08.2018
- Accountable for the management of all academic processes within the allocated department
- Management and planning of programs – timetables and yearly calendar
- Overseeing lecturers (+/-30), students (+/-500)
- Ensuring all modules on all programs and courses are running correctly and according to IIE standards and regulations
- Working with Student Support to identify “at risk” students and lecturers, then remediating
- Ensuring students are encountering a good campus experience throughout their studies
- Tracking changes in terms of academic material and assessments
- Ensuring all assessments run smoothly and results are captured accurately
- Compiling reports for National Head Office
- Managing Graduation for all responsible courses on desk and adhering to the Department of Education requirements
- Managing, planning and forecasting for the following year for allocated courses
- Dealing with and assisting with queries
- Organizing and attending events specific to courses overseeing
- Assisting with budgets
- Supervising and managing an Academic Operations Assistant
- General administrative duties.
Branch Administrator & Personal Assistant
Capital Outsourcing Group
03.2011 - 01.2012
- General administration (emails/filing/faxing/paperwork)
- Compiling monthly expense reports, national client rate schedules, monthly national sales figures, Income Statement
- Creditors and meeting monthly deadlines
- Events/function management
- Insurance claims for all sites and in-house
- Manage branch Petty Cash and stationery
- Attending to staff complement of 85 people on a daily basis
- Attending to maintenance and décor of building/offices
- Interviewing and screening candidates for in-house positions
- Dealing with and updating of contracts, policies and salaries
- Capturing and keeping track of annual leave, sick leave, family responsibility leave and IRP5’s
- Keeping a high degree of confidentiality for HR management
- Attending to all work and personal requirements for both the Regional Manager and the Operations Manager
- Co-ordinate travels, transport and accommodation (work wise and personal)
- Scheduling of meetings with customers/clients and in-house staff
- Preparing documents for meetings
- Diary management.
Sales/ Staff Consultant
Capital Outsourcing Group
06.2009 - 02.2011
Staff Consultant
UKUPHA Human Resources & Training
01.2008 - 07.2009
Education
Advanced Project Management online short course -
UCT
Cape Town, South Africa12.2019
Management Toolkit -
AdvTech
Durban, South Africa12.2018
Social Styles -
Silverfox Training
Durban, South Africa01.2017
Situational Leadership -
Profiles International
Durban, South Africa01.2017
Post Graduate Certificate in Education -
UNISA
Durban, South Africa12.2015
Diploma in Executive Secretarial Studies -
Varsity College
Pietermaritzburg, South Africa12.2007
Bachelor of Social Science (Economics, Marketing, Media) -
University of KwaZulu Natal
Pietermaritzburg, South Africa12.2006
Matric/Year 12 -
Carter High School
Pietermaritzburg, South Africa12.2003
Skills
Experienced project and programme management
Organizational
Communication across multiple stakeholder levels
Relationship building
Analytical
Negotiation
Creative problem solving
Adaptability
References
References available on request
Timeline
Head of Programme Management
Makematic Ltd.
01.2024 - Current
Project Management Executive
Makematic Ltd.
03.2022 - 12.2023
Project Manager
Makematic Ltd.
11.2020 - 03.2022
Project Manager
2U GetSmarter
08.2018 - 11.2020
Senior Head of Department/Academic Operations Coordinator
Varsity College – Westville Campus
05.2012 - 08.2018
Branch Administrator & Personal Assistant
Capital Outsourcing Group
03.2011 - 01.2012
Sales/ Staff Consultant
Capital Outsourcing Group
06.2009 - 02.2011
Staff Consultant
UKUPHA Human Resources & Training
01.2008 - 07.2009
Advanced Project Management online short course -
UCT
Management Toolkit -
AdvTech
Social Styles -
Silverfox Training
Situational Leadership -
Profiles International
Post Graduate Certificate in Education -
UNISA
Diploma in Executive Secretarial Studies -
Varsity College
Bachelor of Social Science (Economics, Marketing, Media) -
University of KwaZulu Natal
Matric/Year 12 -
Carter High School
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