Melissa Adams
Gold Coast,QLD
Summary
I worked for Quix service stations from 1995-1999 as Assistant Manager/Relief Manager.
I was a stay at home mum raising children, with part time work as a private contractor with Australia Post from 2010-2011. I am currently Assiatant Manager at EG Fuelco, having started my employment September 2020.
Overview
7
7
years of professional experience
Work History
Assistant Manager
EG Fuel
09.2020 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Private Contractor
Australia Post
01.2011 - 11.2011
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to better understand entire project scope.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Generated reports detailing findings and recommendations.
- Observed packing operations to verify conformance to specifications.
- Maintained overall safe work environment through Action and Action to reduce safety risks Number%.
- Decreased product defects Number% by implementing quality assurance guidelines.
Assistant Manager
Quix Foodstores
Gold Coast, Queensland
08.1995 - 10.1999
Education
Scoresby Secondary College
Scoresby, VIC11.1990
Skills
- Transaction Monitoring
- Technical Proficiency
- Directing Team Members
- Shift Coverage
- Statistical Data Gathering
- Performance Tracking and Evaluations
- Scheduling and Coordinating
- Administration and Reporting
- Vendor Performance Monitoring
- Managing Multiple Priorities
- Product and Service Knowledge
- Employee Coaching and Motivation
- Shrinkage Prevention
- Sales Monitoring
- Managing Operations and Efficiency
- Promotional Campaigns
- Store Opening and Closing Procedures
- Supplier Liaison
- Timelines and Milestones
- Data Collation
- Cycle Count Audits
- Operational Excellence
- Maximizing Profitability
- Accounts Payable and Accounts Receivable
- Retail Knowledge
- Effective Selling Techniques
- Food Safety and Quality
- Cash Deposits and Receipts
Timeline
Assistant Manager
EG Fuel
09.2020 - Current
Private Contractor
Australia Post
01.2011 - 11.2011
Assistant Manager
Quix Foodstores
08.1995 - 10.1999
Scoresby Secondary College