Melissa Adams

Assistant Manager

EG Fuel

09.2020 - Current

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored security and handled incidents calmly.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Achieved recognition for contribution to store success by optimizing sales.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Reduced financial discrepancies by monitoring credit card sales and deposits.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Reviewed sales and gross profit reports to determine options for increasing market growth.

Private Contractor

Australia Post

01.2011 - 11.2011

Consulted with customers to assess needs and propose optimal solutions.
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Collaborated closely with clients to better understand entire project scope.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Generated reports detailing findings and recommendations.
Observed packing operations to verify conformance to specifications.
Maintained overall safe work environment through Action and Action to reduce safety risks Number%.
Decreased product defects Number% by implementing quality assurance guidelines.

Assistant Manager

Quix Foodstores

Gold Coast, Queensland

08.1995 - 10.1999

Summary

Overview

Work History

Assistant Manager

Private Contractor

Assistant Manager

Education

Skills

Timeline

Assistant Manager

Private Contractor

Assistant Manager

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