Melissa Adams
Campwin Beach,QLD
Summary
Dynamic professional with a proven track record at Future Generation Joint Venture, enhancing visitor experiences and streamlining operations for efficiency. Expert in organization and customer relations, I've led teams to increase positive feedback through meticulous supervision and training. Skilled in data entry and adept at managing multiple tasks, I excel in fast-paced environments, always maintaining confidentiality and professionalism.
Overview
5
5
years of professional experience
Work History
Receptionist
Future Generation Joint Venture
10.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Housekeeping Supervisor
Sodexo Remote Sites
04.2019 - 10.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
Education
Year 10
Skills
- White Card
- Open C Manual license
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
References
Leanne Knights
Reception Supervisor FGJV
0419798993
Michele Eggins
Leading Hand FGJV
0417678760
Chris Francis
Superintendent FGJV
0455156506
Timeline
Receptionist
Future Generation Joint Venture
10.2022 - Current
Housekeeping Supervisor
Sodexo Remote Sites
04.2019 - 10.2022
Year 10
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