Melissa Allport
Goonellabah,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Administrative Manager
Northern Rivers Auto
05.2010 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Interviewed, recruited and onboarded new staff memebers .
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Verified customer information for orderly, up-to-date online systems.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Completed bi-weekly payroll for employees.
- Coordinated office events, seminars and meetings for staff and clients.
- Oversaw appointment scheduling and itinerary coordination for both staff and customers .
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Service Station Attendant
Shaz Rana
01.2002 - 05.2010
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
- Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
- Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
- Maintained clean and orderly work station.
- Contributed to increased sales by promoting in-store products and loyalty programs during customer interactions.
- Adhered to safety regulations while working at the fuel pumps, reducing risk of accidents or injuries.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Conducted regular inventory checks of merchandise, minimizing stock discrepancies and ensuring availability of popular items.
- Provided exceptional customer service, resulting in repeat business from satisfied patrons.
- Remained vigilant for potential security threats such as theft or vandalism, maintaining a safe environment for staff and customers alike.
- Facilitated sales of services and goods.
- Pumped gas for guests and took payments.
- Enhanced customer satisfaction by providing efficient and friendly service at the fuel pumps.
- Promoted special offers or discounts available at the service station during customer interactions, increasing awareness of value-added services offered onsite.
- Collaborated with fellow attendants to maintain a smoothly functioning work environment.
- Performed routine inspections of fuel storage tanks and associated equipment to identify potential issues early on before they escalated into larger problems.
- Assisted with vehicle maintenance tasks, such as checking oil levels and tire pressure, ensuring optimal performance for customers.
- Maintained inventory of all saleable items.
- Resolved customer complaints in a timely manner, leading to higher overall satisfaction rates.
- Participated in ongoing training opportunities to stay updated on industry best practices and deliver top-quality service to all patrons.
- Demonstrated expertise in addressing various vehicle issues like wiper fluid refills or headlight replacements for customers'' convenience.
- Coordinated with suppliers for timely delivery of goods, avoiding potential shortages that could negatively impact sales figures.
- Ensured adherence to local environmental regulations by properly disposing waste materials generated during vehicle maintenance activities.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Cleaned up gas and other spills in accordance with spill procedures.
- Counted nightly income, categorizing, and sending to bank on weekly basis.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Created attractive merchandise diplays to entice customers to make purchases.
- Followed safety protocols while working, avoiding accidents and injuries.
- Responded to all customer inquiries thoroughly and professionally.
- Removed safety hazards, soiled items, and trash from customer areas.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Monitored and maintained organized work space, confirming efficient operations.
- Checked tools and equipment to prevent accidents and injuries.
- Trained and mentored new employees on company procedures and safety protocols.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Test-drove vehicles to confirm proper operation before delivering to customers.
- Documented all work performed on vehicles and added to company system for reference.
- Managed financial operations by providing customers with estimates for repair work.
- Explained repair and maintenance procedures to customers for full comprehension.
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Coordinated between billing department and customers to resolve problems.
Education
Lismore High School
Lismore, NSW1998
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Critical Thinking
- Relationship Building
- Accounting Procedures
- Customer Service Management
- Administrative Support
- Scheduling and calendar management
- Business Administration
- Organizational Leadership
- HR Support
- Workflow Planning
- Account Reconciliation
- Recordkeeping and Reporting
- Document Control
- Employee Development
- Scheduling
- Strategic Planning
- Schedule Management
- Hiring and Training
- Credit and collections
- Bookkeeping
- Budget Administration
- Data Management
- Database Administration
- Office Supervision
- Vendor Negotiations
- Expense Reports
- Expense Reporting
- Mail handling
- Travel Arrangements
- Records Management
- Calendar Management
- Research
- Payroll and budgeting
- Payroll Control
- Time Management
- Administrative Management
- Attention to Detail
- Staff Scheduling
- Data Entry
- Active Listening
- Analytical Thinking
- Negotiation
- Facility Maintenance
Timeline
Administrative Manager
Northern Rivers Auto
05.2010 - Current
Service Station Attendant
Shaz Rana
01.2002 - 05.2010
Lismore High School
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