Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Ament

Newport,VIC

Summary

Results-driven Customer Service Professional with proven expertise in inventory management and meeting sales targets. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Passionate and knowledgeable about design, with a strong eye for detail.

Overview

11
11
years of professional experience

Work History

Retail Supervisor

Petstock
11.2019 - Current
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Coordinated merchandising displays, signage and sales enablement.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Trained and oriented associates to maximize team performance.
  • Entered and priced inventory to assist with efficient restocking.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Oversaw stocktakes and engaged in stock integrity and loss prevention procedures
  • Consistently met KPI's and sales targets

Retail Supervisor

QBD Books
06.2012 - 11.2019
  • Provided customer service through greeting and assisting customers, answering phones, responding to customer enquiries and resolving complaints
  • Assigned and delegated tasks to employees to ensure daily procedures and sales targets were met
  • Processed stock and engaged in stock integrity and loss prevention procedures
  • Connected with customers in order to find the right products for them and maintain customer loyalty
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Coordinated merchandising displays, signage and sales enablement.

Education

Bachelor of Interior Design (Residential) - Interior Design

Torrens University Australia
Melbourne, VIC
03.2025

Skills

  • Store Organization
  • Task Delegation
  • Employee Motivation
  • Store Maintenance
  • Customer Service Management
  • Eye for detail

Timeline

Retail Supervisor

Petstock
11.2019 - Current

Retail Supervisor

QBD Books
06.2012 - 11.2019

Bachelor of Interior Design (Residential) - Interior Design

Torrens University Australia

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Melissa Ament