Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Hoare

Adelaide,SA

Summary

Accomplished Leader who drives organisational improvements through leveraging expertise in analytics and leadership. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimisation.

Overview

18
18
years of professional experience

Work History

Real-Time Analyst

Datacom
04.2023 - Current
  • Optimised workforce distribution by analyzing historical data and trends in real-time.
  • Reduced average handle time through strategic scheduling and effective utilization of resources.
  • Identified areas of inefficiency, streamlining processes to increase productivity and reduce costs.
  • Maintained service level agreements by closely monitoring performance metrics and adjusting staffing levels as necessary.
  • Increased operational efficiency with thorough analysis of key performance indicators and implementation of best practices.

Real-time Manager

Datacom
10.2022 - 04.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Real-Time Analyst

Datacom
08.2019 - 10.2022
  • Optimized workforce distribution by analyzing historical data and trends in real-time.
  • Reduced average handle time through strategic scheduling and effective utilization of resources.
  • Identified areas of inefficiency, streamlining processes to increase productivity and reduce costs.
  • Maintained service level agreements by closely monitoring performance metrics and adjusting staffing levels as necessary.
  • Increased operational efficiency with thorough analysis of key performance indicators and implementation of best practices.

Quality Assurance Specialist

Datacom
10.2018 - 08.2019
  • Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
  • Conducted regular audits to ensure compliance with industry standards and regulatory requirements.
  • Increased customer satisfaction by swiftly addressing concerns and implementing solutions to prevent recurrence of issues.

Customer Service Representative

Datacom
05.2018 - 10.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online applications, improving overall user experience.

Business Manager

Rycat Auto Electrics
04.2014 - 04.2015
  • Streamlined business processes by implementing new project management tools and techniques.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
  • Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
  • Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.

Stores Officer

South Australian Water Corporation
02.2011 - 04.2014
  • Improved inventory management by implementing efficient tracking and organization systems.
  • Enhanced operational efficiency by streamlining the stores'' procurement process.
  • Reduced wastage and loss by conducting regular audits and maintaining accurate records.
  • Collaborated with suppliers to negotiate better pricing, improving overall cost-effectiveness of store operations.

Business Support Officer

South Australian Water Corporation
09.2006 - 02.2011
  • Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
  • Provided exceptional customer service, resolving issues promptly and professionally for increased satisfaction.
  • Developed and maintained key business relationships to support organizational growth and expansion.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.

Administrative Trainee

South Australian Water Corporation
01.2006 - 09.2006
  • Streamlined office processes by implementing efficient filing systems and organising digital databases.
  • Enhanced communication within the team by scheduling regular meetings and distributing meeting agendas in advance.
  • Increased productivity with effective time management strategies, prioritising daily tasks to meet deadlines consistently.
  • Supported department objectives by assisting with the planning and execution of special events and projects.

Education

Certified Professional Manager - High Priority Management Techniques

COPC Inc
Adelaide, SA
02.2023

Certificate IV - Leadership And Management

Time Education & Training Pty Ltd
Adelaide, SA
12.2022

Diploma - Management

Australian Institute of Management
Adelaide, SA
09.2010

Certified Professional Manager - Mastering Workforce Management

COPC Inc
Adelaide, SA
01.2022

No Degree - Young Business Leaders Program

YBL
Adelaide, SA
2010

Skills

    • Time Management
    • Real-Time Monitoring
    • Process Optimisation
    • Data Analysis
      • Performance Metrics
      • Quality Assurance
      • Data Visualization
      • Team Collaboration

Timeline

Real-Time Analyst

Datacom
04.2023 - Current

Real-time Manager

Datacom
10.2022 - 04.2023

Real-Time Analyst

Datacom
08.2019 - 10.2022

Quality Assurance Specialist

Datacom
10.2018 - 08.2019

Customer Service Representative

Datacom
05.2018 - 10.2018

Business Manager

Rycat Auto Electrics
04.2014 - 04.2015

Stores Officer

South Australian Water Corporation
02.2011 - 04.2014

Business Support Officer

South Australian Water Corporation
09.2006 - 02.2011

Administrative Trainee

South Australian Water Corporation
01.2006 - 09.2006

Certified Professional Manager - High Priority Management Techniques

COPC Inc

Certificate IV - Leadership And Management

Time Education & Training Pty Ltd

Diploma - Management

Australian Institute of Management

Certified Professional Manager - Mastering Workforce Management

COPC Inc

No Degree - Young Business Leaders Program

YBL
Melissa Hoare