Melissa Anne Albrecht

• Manage front desk reception, answer calls, and attend to resident and visitor enquiries.
• Conduct facility tours for prospective residents and families.
• Prepare admission packs and coordinate the admission and discharge process.
• Maintain enquiry databases and update resident and team member details.
• Maintain accurate filing systems for medical and HR records.
• Ensure compliance by maintaining HR Matrix, RN registrations, and Education Matrix.
• Prepare employment contracts, clinical folders, and volunteer/contractor documentation.
• Coordinate interviews and submit police checks via PRM.
• Perform petty cash handling, banking, resident recharges, and account reconciliations.
• Support payroll processing and ensure accurate staff roster management.
• Utilise financial systems including PeoplePoint, Basware, Expense Me Pro, and Emplive
• 2019 Commissioned new aged care home.
• Supported the commissioning of a new aged care home, including coordination of admissions, team recruitment, compliance documentation, and system setup. Assisted with establishing operational processes, onboarding residents and team, and ensuring readiness for accreditation.
• Front Office & Customer Service
• Administration & Compliance
• Finance & Payroll
• Systems & Software

Experienced with:

• Autumn Care – Clinical and resident management.
• GEM (Salesforce) – Enquiry tracking and CRM management
• My Aged Care – Resident admissions and compliance portal
• Microsoft Teams – Internal communication and collaboration
• Tableau – Data reporting and visualization,
• Pharmacy ID – Medication Management Interface.
• PRODA – Provider Digital Access (Government portal access),
• Smartek – Contractor and compliance management system.

• Front desk reception
• Answering phones
• Faxing/Scanning/Copying
• Operate computer keyboard, facsimile machine, photocopier, and other appropriate office equipment.
• Preparing and Distributing Documents
• Preparing Rosters
• Collect and processing Mail
• Admitting new residents
• Discharging Residents
• Evacuation Lists
• Emplive
• QPS Benchmarking
• 
  

• Answering Phone
• Kitchen Duties
• Preparing Meals
• Cleaning Duties
• Domestic
• Feeding Elderly
• Showering Elderly
• Dressing Elderly
• Grooming Elderly
• Eye Care System

• Front desk reception
• Answering phones
• Preparing overseas quotes
• Clients quotes
• Collect and processing Mail
• Business runs
• Preparing and Distributing Documents
• Organising status reports
• Banking
• Online quotes
• Organising sale leads

• Operating Frontier 500
• Kiosk Machines
• Handling customers photo
• Changing of paper/ink
• Helping customers with photos
• Canvas prints
• Collecting orders
• Stock take
• Printing photos
• Merchandising

• Customer Service
• Operating Pos System
• Operating Computer
• Handling Money
• Handling Stock
• Answering phones
• Opening/Closing Store
• Displays

• Customer Service
• Kitchen Duties
• Cleaning Duties
• Domestic
• Feeding Elderly

• Reception
• Faxing/Scanning/Copying
• Operate computer keyboard, facsimile machine, photocopier, and other appropriate office equipment.
• Receive, sort and distribute mail.
• Prepare minor correspondence
• Perform word processing and data processing.
• Customer phone requires
• Prioritising and scheduling appointments
• Accounts payable/receivable
• Petty Cash
• Filing
• Assist in event organisation

• Reception
• Customer Service
• General office duties
• Kitchen duties
• Housekeeping
• Work experience