Melissa Bailey
Wagga Wagga,NSW
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
Compass Group
01.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Managed budgets and resources, leading to cost-effective operations without compromising quality.
- Led teams through complex transformations, providing guidance and support throughout the process.
Operations Manager
Compass Group
09.2017 - 12.2021
- Coordinated logistics for large-scale exercises, including, transportation arrangements for meals in external locations.
- Successfully executed numerous high-profile events with meticulous attention to detail, garnering praise from clients and attendees alike.
- Maintained strict adherence to local health codes and regulations while managing all aspects of food safety throughout the catering process.
Catering Manager
Compass Group
08.2015 - 08.2017
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Reduced resistance to change by employing empathetic communication and understanding the concerns of employees affected.
Mess Manager
Compass Group
11.2014 - 07.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Labour Coordinator
Transfield Services
10.2014 - 11.2014
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated with human resources department to handle payroll and personnel databases.
- Reduced scheduling conflicts by proactively identifying and addressing potential issues.
Mess Manager
Serco Sodexo Defence Services
03.2013 - 09.2014
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Food and Beverage Attendant
K&K Austrian Restaurant
09.2012 - 02.2013
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Education
Certificate II - Hospitality
Launceston College
Launceston, TAS11.2006
High School Diploma -
Kings Meadow High School - City Campus
Kings Meadow, TAS12.2005
Skills
- Decision-Making
- Financial Management
- Work Flow Planning
- Customer Relationship Management (CRM)
- Workforce Management
- Change Management
- Time Management
- Quality Assurance
Accomplishments
- Was awarded " Leader of the State” Award in 2023.
- Finalist for Site Manager of the year in 2022.
- Finalist for Site Manager of the year in 2021.
References
Available upon request
Timeline
Operations Manager
Compass Group
01.2022 - Current
Operations Manager
Compass Group
09.2017 - 12.2021
Catering Manager
Compass Group
08.2015 - 08.2017
Mess Manager
Compass Group
11.2014 - 07.2015
Labour Coordinator
Transfield Services
10.2014 - 11.2014
Mess Manager
Serco Sodexo Defence Services
03.2013 - 09.2014
Food and Beverage Attendant
K&K Austrian Restaurant
09.2012 - 02.2013
Certificate II - Hospitality
Launceston College
High School Diploma -
Kings Meadow High School - City Campus