Melissa Baker
Narangba,QLD
Summary
With a solid background in business operations, I excel at streamlining processes and driving efficiency. I am highly committed to team collaboration and goal achievement, demonstrating adaptability to changing business needs, and reliable in delivering results.
Throughout my management career I have leaned on my strong problem solving skills, effective communication and impactful leadership to help team to succeed and get results.
Overview
21
21
years of professional experience
Work History
Operations Manager
Building Repair Group / BRG Electrical and Air
11.2021 - Current
- Lead and managed day to day operations across multiple sites for both Construction and Electrical companies.
- Project Manage large renovation and electrical jobs, scheduling in house team and organising external sub contractors.
- Organise the delivery of materials and products to site.
- Lead hiring, onboarding and training of new hires to fulfill business requirements.
- Develop and maintained relationships with external subcontractors and suppliers to benefit the business.
- Identify and resolve unauthorized, unsafe, or ineffective practices. Currently heading the WHS Dept for both companies.
- Manage budgets effectively, consistently delivering projects on-time and within financial constraints.
- Currently overseeing the accounts and invoicing.
- Handle problematic customers and clients to maintain excellent customer service.
Coordinator / Store Business Manager
Officeworks Strathpine / Officeworks Morayfield
11.2018 - 10.2021
- Oversaw store operations encouraging a seamless customer experience by responding promptly to inquiries and addressing concerns professionally.
- Led recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Coordinated individual duties after evaluation of each employee's skill level and knowledge. Followed through with their progress continually.
- Focused on the improvement of customer satisfaction scores through team delivering consistent and reliable service and focusing on personalising their shopping experience.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
Managing Director IGA Wamuran
Self Employed
04.2004 - 08.2018
- Oversaw daily store operations including staffing, rostering, stock ordering.
- Led the business operations relating to financial profitability and performance and growth strategies.
- Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
- Supervised, trained and developed the team to produce high level of store appearance and customer service.
- Engaged in negotiations with suppliers/vendors for favorable contract pricing terms that led to cost savings.
- Contributed to the local community with store fundraisers and sporting club sponsorships.
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Team training
- Team management
- Inventory management
- Project management
- P&L management
- Financial management
Timeline
Operations Manager
Building Repair Group / BRG Electrical and Air
11.2021 - Current
Coordinator / Store Business Manager
Officeworks Strathpine / Officeworks Morayfield
11.2018 - 10.2021
Managing Director IGA Wamuran
Self Employed
04.2004 - 08.2018
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