Melissa Baratta
Wallan,VIC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Enthusiastic Cafe Worker delivers consistent service excellence by anticipating and responding to customer needs. Versatile and flexible team player performs variety of tasks, including serving, cash register operation and hostess duties. Committed to promoting customer satisfaction by accurately completing daily work.
Overview
10
10
years of professional experience
Work History
Cafe Manager
Moda Cafe
Ringwood, VIC
01.2003 - 02.2005
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Maintained an accurate cash register system at all times during business hours.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Planned weekly menus based on seasonal availability of ingredients and customer preferences.
- Monitored food quality regularly to ensure it was up to required standards.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
Sandwhich Hand
Cafe Moda
Maribyrnong, Victoria
08.1995 - 02.2003
- Prepared sandwiches according to customer orders, using a variety of cold cuts, vegetables, and condiments.
- Conducted daily inventory checks to ensure sufficient ingredients on hand for sandwich preparation.
- Cleaned and maintained work area, including counters and equipment.
- Assisted in stocking shelves with supplies such as breads, meats, cheeses, lettuce, tomatoes.
- Operated cash register to process payments from customers.
- Provided excellent customer service by greeting customers and offering assistance with menu selections.
- Communicated effectively with kitchen staff regarding customer orders.
- Maintained knowledge of current menu items and promotions.
Education
VCE -
Broadmeadows Secondary College
Broadmeadows, VIC12-1994
Skills
- Sanitation
- Food Orders
- Coffee Shop Operations
- Sales Tracking
- Cost Control
- Menu Updating
- Foodservice
- Staff Management
Timeline
Cafe Manager
Moda Cafe
01.2003 - 02.2005
Sandwhich Hand
Cafe Moda
08.1995 - 02.2003
VCE -
Broadmeadows Secondary College
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