Melissa Bastin
Cowra,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals furthermore to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Home Care Support Worker
Calvary Community Care
2019.01 - 2022.12
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
Retail Assistance
IGA Supermarket
2015.01 - 2022.12
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered incoming calls and emails to provide product information, features and benefits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Community Aged Care Worker
Holbrook Hospital
2010.02 - 2015.12
- Assisted clients with daily living activities, promoting independence and overall wellbeing.
- Provided compassionate companionship to clients, fostering a strong sense of community and belonging.
- Implemented fall-prevention strategies within clients'' homes to reduce risk of injury due to slips or trips.
- Monitored client health and reported changes or concerns to appropriate healthcare professionals in a timely manner.
- Developed tailored care plans for clients, ensuring their physical, emotional, and social needs were met.
- Conducted regular safety checks within clients'' homes, identifying potential hazards and implementing prevention measures.
- Provided emotional support and companionship during times of hardship or grief; ensuring clients felt valued and cared for.
- Managed medication administration for clients, ensuring accurate dosages and adherence to prescribed schedules.
- Supported families in understanding the unique challenges faced by aging loved ones, offering guidance on available resources and services.
- Coordinated meal planning and preparation for clients based on individual dietary requirements and preferences.
- Implemented effective time management strategies to balance caseloads while maintaining a high level of care for each client.
- Enhanced client satisfaction by providing personalized care and support to elderly individuals.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for each individual client.
- Assisted in the development of exercise programs designed specifically for elderly clientele; improving mobility and strength.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Home Care Support Worker
Holbrook Culcain
2009.01 - 2010.12
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
- Adhered to company policies, safety procedures, and performance standards.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Office Management
Cowra TAFE
Cowra, NSW01.1999
High School Diploma -
Cowra High School
Cowra, NSW01.1999
Skills
- Cleaning
- Customer Service
- Restocking skills
- Customer Relations
- Inventory Stocking
- Production Support
- Budgeting and finance
Timeline
Home Care Support Worker
Calvary Community Care
2019.01 - 2022.12
Retail Assistance
IGA Supermarket
2015.01 - 2022.12
Community Aged Care Worker
Holbrook Hospital
2010.02 - 2015.12
Home Care Support Worker
Holbrook Culcain
2009.01 - 2010.12
Office Management
Cowra TAFE
High School Diploma -
Cowra High School
Similar Profiles
Jacquelyn PehJacquelyn Peh
Principal Counsellor at Calvary Community CarePrincipal Counsellor at Calvary Community Care
Nichole Marie DannNichole Marie Dann
Service Coordinator at Calvary Community CareService Coordinator at Calvary Community Care
Malia TaufaaoMalia Taufaao
Case Manager Team Leader at Calvary Community CareCase Manager Team Leader at Calvary Community Care