Melissa Bastin
Cowra,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals furthermore to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Home Care Support Worker
Calvary Community Care
01.2019 - 12.2022
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
Retail Assistance
IGA Supermarket
01.2015 - 12.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered incoming calls and emails to provide product information, features and benefits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Community Aged Care Worker
Holbrook Hospital
02.2010 - 12.2015
- Assisted clients with daily living activities, promoting independence and overall wellbeing.
- Provided compassionate companionship to clients, fostering a strong sense of community and belonging.
- Implemented fall-prevention strategies within clients'' homes to reduce risk of injury due to slips or trips.
- Monitored client health and reported changes or concerns to appropriate healthcare professionals in a timely manner.
- Developed tailored care plans for clients, ensuring their physical, emotional, and social needs were met.
- Conducted regular safety checks within clients'' homes, identifying potential hazards and implementing prevention measures.
- Provided emotional support and companionship during times of hardship or grief; ensuring clients felt valued and cared for.
- Managed medication administration for clients, ensuring accurate dosages and adherence to prescribed schedules.
- Supported families in understanding the unique challenges faced by aging loved ones, offering guidance on available resources and services.
- Coordinated meal planning and preparation for clients based on individual dietary requirements and preferences.
- Implemented effective time management strategies to balance caseloads while maintaining a high level of care for each client.
- Enhanced client satisfaction by providing personalized care and support to elderly individuals.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for each individual client.
- Assisted in the development of exercise programs designed specifically for elderly clientele; improving mobility and strength.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Home Care Support Worker
Holbrook Culcain
01.2009 - 12.2010
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Collaborated with cross-functional teams to ensure project success, resulting in improved workflow efficiency.
- Adhered to company policies, safety procedures, and performance standards.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Office Management
Cowra TAFE
Cowra, NSW01.1999
High School Diploma -
Cowra High School
Cowra, NSW01.1999
Skills
- Cleaning
- Customer Service
- Restocking skills
- Customer Relations
- Inventory Stocking
- Production Support
- Budgeting and finance
Timeline
Home Care Support Worker
Calvary Community Care
01.2019 - 12.2022
Retail Assistance
IGA Supermarket
01.2015 - 12.2022
Community Aged Care Worker
Holbrook Hospital
02.2010 - 12.2015
Home Care Support Worker
Holbrook Culcain
01.2009 - 12.2010
Office Management
Cowra TAFE
High School Diploma -
Cowra High School
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