Melissa Beattie
Mt Gravatt East, Brisbane,QLD
Summary
I am a skilled administrative team member with an in-depth understanding of medical standards, compliance requirements, and operational procedures. Practiced problem-solver with a friendly and caring approach to patient care. I am an organized individual who brings a background in medical office settings, handling patient needs.
I have worked for my current doctor for over 10 years now, which I think speaks to my loyalty and commitment.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Dr Maurice Heiner
Brisbane, QLD
02.2015 - Current
- Greeted patients and managed front desk operations efficiently.
- Handled patient inquiries and resolved issues with professionalism.
- Managed phone communications, directing calls to appropriate personnel.
- Called patients to confirm scheduled appointments and obtain additional details.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Checked patients in and out for appointments and collected co-payments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Medical Receptionist
Dr Justin Hundloe
Brisbane, QLD
06.2014 - 12.2014
- Greeted patients and managed front desk operations efficiently.
- Maintained accurate patient records and updated information regularly.
- Managed phone communications, directing calls to appropriate personnel.
Education
Some College (No Degree) -
Edgewater College
New ZealandSkills
- Patient scheduling
- Telephone triage
- Office software
- Patient record maintenance
- Appointment coordination
- Billing procedures
- Problem solving
- Attention to detail
References
References available upon request.
Ben Dolling
Phone: 0403 061 018
Lyn Sellars
Phone : 0410 488 187
Timeline
Medical Receptionist
Dr Maurice Heiner
02.2015 - Current
Medical Receptionist
Dr Justin Hundloe
06.2014 - 12.2014
Some College (No Degree) -
Edgewater College
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