Melissa Benson
Sussex Inlet,NSW
Summary
I am a motivated, engaging person, demonstrating excellence in fostering teamwork and enhancing organisational policies with a keen eye for detail. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
I am customer-focused professional with a successful career in the health sector.
Overview
16
16
years of professional experience
Work History
Governance Administrator
Inasmuch Community
11.2023 - 05.2024
- Success working with a diverse range of stakeholders including boardmembers, managers and staff.
- Co-ordination of meetings held both internally and external.
- Collaborated with cross-functional teams to develop governance-related training programs, raising awareness on critical issues with in the aged care environment.
- Developed risk management strategies for improved organisational stability and security.
- Assisted in developing and maintaining Inasmuch policies and procedures to support organisation and industry best practices.
Receptionist
Inasmuch Community
12.2020 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash/eftpos transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service Manager
Woolworths Supermarket
02.2008 - 08.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Certificate III - Individual Support
Westley Mission
12.2023
Certificate IV - Individual Support
Westley Mission
12.2022
Diploma - Marketing
Tafe
Coffs Harbour, NSW12.1994
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Reliability
- Excellent Communication
- Computer Skills
- Adaptability and Flexibility
- Task Prioritization
Timeline
Governance Administrator
Inasmuch Community
11.2023 - 05.2024
Receptionist
Inasmuch Community
12.2020 - 10.2023
Customer Service Manager
Woolworths Supermarket
02.2008 - 08.2017
Certificate III - Individual Support
Westley Mission
Certificate IV - Individual Support
Westley Mission
Diploma - Marketing
Tafe
Similar Profiles
Tara MooreTara Moore
District Resort Manager at Blueberry Hill RV Community/Tranquility Mobile Home CommunityDistrict Resort Manager at Blueberry Hill RV Community/Tranquility Mobile Home Community
Naqibullah WahabNaqibullah Wahab
The Home Energy Assistance Program (HEAP) Technician at Community Resources Project Inc./California Department of Community Services and DevelopmentThe Home Energy Assistance Program (HEAP) Technician at Community Resources Project Inc./California Department of Community Services and Development
Catelynn JacksCatelynn Jacks
Certified Medical Assistant/Surgery Scheduler at Community Gastroenterology Care | Community Health NetworkCertified Medical Assistant/Surgery Scheduler at Community Gastroenterology Care | Community Health Network
Gail WardGail Ward
Executive Assistant / Clerical Team Leader at ISLHD- Milton Ulladulla HospitalExecutive Assistant / Clerical Team Leader at ISLHD- Milton Ulladulla Hospital
Robert AllenRobert Allen
Scaffolder at shoalhaven scaffoldingScaffolder at shoalhaven scaffolding