Sales and Customer Service Professional in search of a new and challenging full-time role that will provide a platform to learn and grow with development and training. "I am a punctual and loyal employee with a willingness to undertake new skills".
Overview
23
23
years of professional experience
Work History
SETTLEMENT CLERK
FORMBYS LAWERS
07.2015 - 09.2017
RESPONSIBLE FOR DELIVERING COURT DOCUMENTS AND LODGING IN COURT.
ASSISTING IN PREPARING DOCUMENTS/PAPERWORK FOR CONVEYANCERS SETTLEMENTS.
LODGING OF ALL GOVERNMENT REQUESTED PAPERWORK FOR FINAL HOUSE SETTLEMENT.
ATTENDING AND COMPLETING FINAL SETTLEMENT.
PROOF READING ALL PAPERWORK BEFORE FINAL SETTLEMENT FOR ANY MINOR MISTAKES.
ALL BANKING OF CLIENTS AND EMPLOYERS CHEQUES.
WORKING WITH GOVERMENT DEPARTMENTS TO PROCESS CLIENTS STAMP DUTY.
CONVERSE WITH BANK PERSONAL TO ASSIST CLIENTS HOUSE SETTLEMENT.
ASSIST CLIENTS WITH THEIR SETTLEMENT PAPERWORK.
Senior Customer Service
IGA-Merredin
01.2012 - 07.2013
Responsible for ensuring that the Service of Alcohol was provided in a customer focused professional manner.
Accurately determined customer's needs by asking relevant questions and listening actively to their responses.
Impeccable customer service.
Polite and professional phone manner with all ingoing/outgoing business related matters.
Stock Control and Merchandising.
Promotional displays and Store Marketing.
Promoting the company's new products and services to customers.
Implemented Solution based Conflict Resolution when dealing with difficult customers.
Theoretical Wine and Beverage product knowledge.
Fostered a positive work team environment, with demonstrated maturity and held responsibility with management.
Ensured compliance with the relative Liquor Licensing Act and compliance of all company policies and procedures.
Point of Sale, EFTPOS, Reconciliation of daily takings.
Maintained Stock Register.
Employment Consultant
Max Employment
05.2006 - 08.2008
Assisted long-term unemployed people of a diverse background and to provide inclusive and demonstrated strategies and training to enable them to return to the workforce within Rural WA.
Interview candidates referred through from the Department of Human Services that are deemed long-term unemployed.
Aid in finding new skillsets and licenses, i.e. forklift licenses, white card etc.
Support candidates in applying for positions online.
Proactive in maintaining administration and records for internal and external government audits.
Implement training course referrals to optimize the potential of gaining full-time employment.
KPI Based initiatives and goal based work environment.
CRM Management.
Provide on-going support and contact for candidates to retain their employment.
Management of Government Funding for allocation of training for candidates.
Documentation of expenses, and individual file management.
Daily use of IT, with a high level of computer literacy.
Customer Service Assistant & Bar Attendant
Merredin News Agency & Northside Tavern
01.2001 - 01.2006
Employed on a causal basis as a Newsagent Attendant during the day and on a casual basis as a Bar Attendant of an evening 3 nights a week.
Customer Service.
Service of Lottery machines and distribution of payouts.
Cleaning, and stock control.
Month end reconciliation of magazine product supplies.
Point of Sale, and EFTPOS.
Responsible service of alcohol.
TAB experience.
Ability to communicate with a diverse range of customers.
Assistant Manager
Chicken Treat
01.1998 - 01.1999
Provided the Manager support in the capacity of Assistant Manager, with exceptional customer service, delivering a great term working environment and service to local customers.
Food Handling and Quality Control.
Food preparation.
Food safe, Work safe and OHS Compliance.
Cleanliness of Store.
Suggestive selling techniques.
Staff training, recruitment and rosters.
Daily/weekly bookwork.
Banking and accurate cash handling.
Ordering of consumables, stock control and wastage maintenance.
Equipment maintenance.
Store security.
Army Recruit
Australian Army
07.1996 - 07.1997
Maintenance of Stores supply.
Supply of Army officers' equipment and uniforms.
Military and Fitness Training.
Roustabout
01.1995 - 01.1996
Contracted to assist shearers in seasonal shearing on their farms, and support them in the preparation for sale of their yearly fleece supply to their wool brokers.
I rotated between numerous farms to maintain a consistent level of full-time work.