Melissa Bill
Karnup,WA
Summary
Sales and Customer Service Professional in search of a new and challenging full-time role that will provide a platform to learn and grow with development and training. "I am a punctual and loyal employee with a willingness to undertake new skills".
Overview
23
23
years of professional experience
Work History
SETTLEMENT CLERK
FORMBYS LAWERS
07.2015 - 09.2017
- RESPONSIBLE FOR DELIVERING COURT DOCUMENTS AND LODGING IN COURT.
- ASSISTING IN PREPARING DOCUMENTS/PAPERWORK FOR CONVEYANCERS SETTLEMENTS.
- LODGING OF ALL GOVERNMENT REQUESTED PAPERWORK FOR FINAL HOUSE SETTLEMENT.
- ATTENDING AND COMPLETING FINAL SETTLEMENT.
- PROOF READING ALL PAPERWORK BEFORE FINAL SETTLEMENT FOR ANY MINOR MISTAKES.
- ALL BANKING OF CLIENTS AND EMPLOYERS CHEQUES.
- WORKING WITH GOVERMENT DEPARTMENTS TO PROCESS CLIENTS STAMP DUTY.
- CONVERSE WITH BANK PERSONAL TO ASSIST CLIENTS HOUSE SETTLEMENT.
- ASSIST CLIENTS WITH THEIR SETTLEMENT PAPERWORK.
Senior Customer Service
IGA-Merredin
01.2012 - 07.2013
- Responsible for ensuring that the Service of Alcohol was provided in a customer focused professional manner.
- Accurately determined customer's needs by asking relevant questions and listening actively to their responses.
- Impeccable customer service.
- Polite and professional phone manner with all ingoing/outgoing business related matters.
- Stock Control and Merchandising.
- Promotional displays and Store Marketing.
- Promoting the company's new products and services to customers.
- Implemented Solution based Conflict Resolution when dealing with difficult customers.
- Theoretical Wine and Beverage product knowledge.
- Fostered a positive work team environment, with demonstrated maturity and held responsibility with management.
- Ensured compliance with the relative Liquor Licensing Act and compliance of all company policies and procedures.
- Point of Sale, EFTPOS, Reconciliation of daily takings.
- Maintained Stock Register.
Employment Consultant
Max Employment
05.2006 - 08.2008
- Assisted long-term unemployed people of a diverse background and to provide inclusive and demonstrated strategies and training to enable them to return to the workforce within Rural WA.
- Interview candidates referred through from the Department of Human Services that are deemed long-term unemployed.
- Aid in finding new skillsets and licenses, i.e. forklift licenses, white card etc.
- Support candidates in applying for positions online.
- Proactive in maintaining administration and records for internal and external government audits.
- Implement training course referrals to optimize the potential of gaining full-time employment.
- KPI Based initiatives and goal based work environment.
- CRM Management.
- Provide on-going support and contact for candidates to retain their employment.
- Management of Government Funding for allocation of training for candidates.
- Documentation of expenses, and individual file management.
- Daily use of IT, with a high level of computer literacy.
Customer Service Assistant & Bar Attendant
Merredin News Agency & Northside Tavern
01.2001 - 01.2006
- Employed on a causal basis as a Newsagent Attendant during the day and on a casual basis as a Bar Attendant of an evening 3 nights a week.
- Customer Service.
- Service of Lottery machines and distribution of payouts.
- Cleaning, and stock control.
- Month end reconciliation of magazine product supplies.
- Point of Sale, and EFTPOS.
- Responsible service of alcohol.
- TAB experience.
- Ability to communicate with a diverse range of customers.
Assistant Manager
Chicken Treat
01.1998 - 01.1999
- Provided the Manager support in the capacity of Assistant Manager, with exceptional customer service, delivering a great term working environment and service to local customers.
- Food Handling and Quality Control.
- Food preparation.
- Food safe, Work safe and OHS Compliance.
- Cleanliness of Store.
- Suggestive selling techniques.
- Staff training, recruitment and rosters.
- Daily/weekly bookwork.
- Banking and accurate cash handling.
- Ordering of consumables, stock control and wastage maintenance.
- Equipment maintenance.
- Store security.
Army Recruit
Australian Army
07.1996 - 07.1997
- Maintenance of Stores supply.
- Supply of Army officers' equipment and uniforms.
- Military and Fitness Training.
Roustabout
01.1995 - 01.1996
- Contracted to assist shearers in seasonal shearing on their farms, and support them in the preparation for sale of their yearly fleece supply to their wool brokers.
- I rotated between numerous farms to maintain a consistent level of full-time work.
Education
RSA -
06.2025
Certificate of Service -
Australian Army
01.1997
Year 12 Certificate of Education -
Merredin Senior High School
01.1994
Skills
- Banking
- Sales support
- Transaction processing
- Industry networking
Timeline
SETTLEMENT CLERK
FORMBYS LAWERS
07.2015 - 09.2017
Senior Customer Service
IGA-Merredin
01.2012 - 07.2013
Employment Consultant
Max Employment
05.2006 - 08.2008
Customer Service Assistant & Bar Attendant
Merredin News Agency & Northside Tavern
01.2001 - 01.2006
Assistant Manager
Chicken Treat
01.1998 - 01.1999
Army Recruit
Australian Army
07.1996 - 07.1997
Roustabout
01.1995 - 01.1996
RSA -
Certificate of Service -
Australian Army
Year 12 Certificate of Education -
Merredin Senior High School
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