Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Melissa Bill

Melissa Bill

Karnup,WA

Summary

Sales and Customer Service Professional in search of a new and challenging full-time role that will provide a platform to learn and grow with development and training. "I am a punctual and loyal employee with a willingness to undertake new skills".

Overview

23
23
years of professional experience

Work History

SETTLEMENT CLERK

FORMBYS LAWERS
07.2015 - 09.2017
  • RESPONSIBLE FOR DELIVERING COURT DOCUMENTS AND LODGING IN COURT.
  • ASSISTING IN PREPARING DOCUMENTS/PAPERWORK FOR CONVEYANCERS SETTLEMENTS.
  • LODGING OF ALL GOVERNMENT REQUESTED PAPERWORK FOR FINAL HOUSE SETTLEMENT.
  • ATTENDING AND COMPLETING FINAL SETTLEMENT.
  • PROOF READING ALL PAPERWORK BEFORE FINAL SETTLEMENT FOR ANY MINOR MISTAKES.
  • ALL BANKING OF CLIENTS AND EMPLOYERS CHEQUES.
  • WORKING WITH GOVERMENT DEPARTMENTS TO PROCESS CLIENTS STAMP DUTY.
  • CONVERSE WITH BANK PERSONAL TO ASSIST CLIENTS HOUSE SETTLEMENT.
  • ASSIST CLIENTS WITH THEIR SETTLEMENT PAPERWORK.

Senior Customer Service

IGA-Merredin
01.2012 - 07.2013
  • Responsible for ensuring that the Service of Alcohol was provided in a customer focused professional manner.
  • Accurately determined customer's needs by asking relevant questions and listening actively to their responses.
  • Impeccable customer service.
  • Polite and professional phone manner with all ingoing/outgoing business related matters.
  • Stock Control and Merchandising.
  • Promotional displays and Store Marketing.
  • Promoting the company's new products and services to customers.
  • Implemented Solution based Conflict Resolution when dealing with difficult customers.
  • Theoretical Wine and Beverage product knowledge.
  • Fostered a positive work team environment, with demonstrated maturity and held responsibility with management.
  • Ensured compliance with the relative Liquor Licensing Act and compliance of all company policies and procedures.
  • Point of Sale, EFTPOS, Reconciliation of daily takings.
  • Maintained Stock Register.

Employment Consultant

Max Employment
05.2006 - 08.2008
  • Assisted long-term unemployed people of a diverse background and to provide inclusive and demonstrated strategies and training to enable them to return to the workforce within Rural WA.
  • Interview candidates referred through from the Department of Human Services that are deemed long-term unemployed.
  • Aid in finding new skillsets and licenses, i.e. forklift licenses, white card etc.
  • Support candidates in applying for positions online.
  • Proactive in maintaining administration and records for internal and external government audits.
  • Implement training course referrals to optimize the potential of gaining full-time employment.
  • KPI Based initiatives and goal based work environment.
  • CRM Management.
  • Provide on-going support and contact for candidates to retain their employment.
  • Management of Government Funding for allocation of training for candidates.
  • Documentation of expenses, and individual file management.
  • Daily use of IT, with a high level of computer literacy.

Customer Service Assistant & Bar Attendant

Merredin News Agency & Northside Tavern
01.2001 - 01.2006
  • Employed on a causal basis as a Newsagent Attendant during the day and on a casual basis as a Bar Attendant of an evening 3 nights a week.
  • Customer Service.
  • Service of Lottery machines and distribution of payouts.
  • Cleaning, and stock control.
  • Month end reconciliation of magazine product supplies.
  • Point of Sale, and EFTPOS.
  • Responsible service of alcohol.
  • TAB experience.
  • Ability to communicate with a diverse range of customers.

Assistant Manager

Chicken Treat
01.1998 - 01.1999
  • Provided the Manager support in the capacity of Assistant Manager, with exceptional customer service, delivering a great term working environment and service to local customers.
  • Food Handling and Quality Control.
  • Food preparation.
  • Food safe, Work safe and OHS Compliance.
  • Cleanliness of Store.
  • Suggestive selling techniques.
  • Staff training, recruitment and rosters.
  • Daily/weekly bookwork.
  • Banking and accurate cash handling.
  • Ordering of consumables, stock control and wastage maintenance.
  • Equipment maintenance.
  • Store security.

Army Recruit

Australian Army
07.1996 - 07.1997
  • Maintenance of Stores supply.
  • Supply of Army officers' equipment and uniforms.
  • Military and Fitness Training.

Roustabout

01.1995 - 01.1996
  • Contracted to assist shearers in seasonal shearing on their farms, and support them in the preparation for sale of their yearly fleece supply to their wool brokers.
  • I rotated between numerous farms to maintain a consistent level of full-time work.

Education

RSA -

06.2025

Certificate of Service -

Australian Army
01.1997

Year 12 Certificate of Education -

Merredin Senior High School
01.1994

Skills

  • Banking
  • Sales support
  • Transaction processing
  • Industry networking

Timeline

SETTLEMENT CLERK

FORMBYS LAWERS
07.2015 - 09.2017

Senior Customer Service

IGA-Merredin
01.2012 - 07.2013

Employment Consultant

Max Employment
05.2006 - 08.2008

Customer Service Assistant & Bar Attendant

Merredin News Agency & Northside Tavern
01.2001 - 01.2006

Assistant Manager

Chicken Treat
01.1998 - 01.1999

Army Recruit

Australian Army
07.1996 - 07.1997

Roustabout

01.1995 - 01.1996

RSA -

Certificate of Service -

Australian Army

Year 12 Certificate of Education -

Merredin Senior High School
Melissa Bill