Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Billington

ULMARRA,New South Wales

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

21
21
years of professional experience

Work History

Head Housekeeping Supervisor

Blue Dolphin Holiday Resort
Yamba NSW
08.2015 - Current
  • Supervise and train housekeeping staff, ensuring quality standards are met.
  • Resolve customer complaints promptly.
  • Collaborate with other departments to ensure smooth operations throughout the resort.
  • Review safety protocols regularly
  • Inspect rooms for cleanliness, reporting any deficiencies to management.
  • Communicate with vendors regarding orders, deliveries, returns, and invoices.
  • Monitor inventory levels and ordering of supplies, linen, and amenities.
  • Manage a team of employees, daily progress reports, and overall project planning.

Retail Assistant

Clarence River Seafoods
Maclean NSW
01.2015 - 08.2016
  • Customer service
  • Food preparation
  • Taking orders, table service
  • Restocking
  • Cleaning

Housekeeping

Tuscany Resort
Pokolbin NSW
01.2012 - 11.2014
  • Cleaning & servicing of 40 resort rooms

Customer Service and Delivery Driver

Eagle Boys
Cessnock NSW
01.2010 - 01.2012
  • Customer Service and sales
  • Delivery driver
  • Food preparation
  • Cleaning

General Assistant

Snails Bon Apetite
Congewai NSW
01.2006 - 01.2012
  • General kitchen hand duties including food preparation, cooking and cleaning of kitchen area.
  • Customer Service and Cash Handling
  • Assist with Office duties including phones, stock ordering, emails
  • Assisting with care of snails
  • Cleaning Kitchen
  • Food Preparation

Shop Assistant

Paxton General Store
01.2009 - 01.2009
  • Customer Service and cash handling
  • Restock and Rotate Shelves
  • Assist Customers with Fuel

Kitchenhand

Edwards Takeaway
01.2003 - 01.2005
  • General kitchen hand duties including food preparation, cooking and cleaning of kitchen area
  • Customer Service and Cash Handling
  • Food Preparation
  • General Cleaning

Education

Business Studies - Certificate III Business

North Coast Tafe
Maclean, NSW
01-2017

Cert III in Hospitality SIT30713 -

01.2015

Cert II Asset Maintenance -

01.2007

Accredited Training – Prepare Room For Guests -

01.2006

P.A.C.T Volunteer -

01.2004

Skills

  • Food Preparation and Cooking
  • Food Handling
  • Food Hygiene Standards
  • Operate Ovens and Grills
  • General Cleaning
  • Customer Service
  • Cash Handling
  • General Office Skills – Phones, completion of stock ordering, email etc
  • Able to take direction
  • Ability to work autonomously or part of a team
  • Communicate clearly and precisely
  • Strong Work Ethic
  • Friendly and Well Presented
  • Customer service-focused
  • Workload prioritization
  • Health and safety compliance

References

  • John Turner Manager - Blue Dolphin Holiday Resort, 0434 251 384
  • Sophie Sharrock - Operations Manager Blue Dolphin Resort ,0408 073 910
  • Lisa Peterie - Blue Dolphin Resort, 0428 453 330
  • Nick Dawes - Service NSW, 0419 555 651
  • Lenny Bradley, Tuscany Resort, 0414 244 341
  • Kirsty Woods, Tuscany Resort, (02) 49 987 288
  • Debbie and George, Clarence River Seafood's Maclean, 0409 784 744

Timeline

Head Housekeeping Supervisor

Blue Dolphin Holiday Resort
08.2015 - Current

Retail Assistant

Clarence River Seafoods
01.2015 - 08.2016

Housekeeping

Tuscany Resort
01.2012 - 11.2014

Customer Service and Delivery Driver

Eagle Boys
01.2010 - 01.2012

Shop Assistant

Paxton General Store
01.2009 - 01.2009

General Assistant

Snails Bon Apetite
01.2006 - 01.2012

Kitchenhand

Edwards Takeaway
01.2003 - 01.2005

Business Studies - Certificate III Business

North Coast Tafe

Cert III in Hospitality SIT30713 -

Cert II Asset Maintenance -

Accredited Training – Prepare Room For Guests -

P.A.C.T Volunteer -

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Melissa Billington