Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Bishop

Atherton ,QLD

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Rocktrans
Atherton, QLD
03.2025 - Current
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality.
  • Composed letters, memos, reports, and presentations as required by management.
  • Managed daily office operations and maintained inventory of office supplies for optimal functionality.
  • Facilitated interdepartmental communication to enhance collaboration and efficiency.
  • Coordinated travel arrangements and disseminated details to relevant personnel.
  • Sorted and distributed incoming correspondence, including emails and faxes, ensuring timely delivery.
  • Responded to customer inquiries via phone and email, providing accurate information and resolving issues.
  • Developed and updated database systems with customer contact information for efficient access.

Assistant Manager

Big W
Atherton , QLD
05.2018 - 02.2025
  • Ensured compliance with safety regulations and company policies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Proposed or approved modifications to project plans.
  • Communicated regularly with customers to gain insights into their needs.
  • Created reports on sales trends, inventory levels, and financial data.
  • Delegated work to staff, setting priorities and goals.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Maintained up-to-date knowledge of company products and services.
  • Established processes for monitoring customer satisfaction levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated a variety of machinery and tools safely and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

High School Diploma -

Charters Towers
Charters Towers

Skills

  • Sales monitoring
  • Recruiting and interviewing
  • Budget assistance
  • Marketing
  • Product and service sales
  • Money handling
  • Cost reduction
  • Sales growth
  • Scheduling and planning
  • Conflict resolution
  • Sales forecasting
  • Inventory management
  • Business development understanding
  • Negotiation
  • Coaching and mentoring
  • Team motivation
  • Workplace safety compliance
  • Multitasking and organization
  • Customer relations
  • Verbal and written communication

Timeline

Administrative Assistant

Rocktrans
03.2025 - Current

Assistant Manager

Big W
05.2018 - 02.2025

High School Diploma -

Charters Towers

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Melissa Bishop