Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Melissa Blackmore

Melissa Blackmore

Benalla,VIC

Summary

Professional with strong background in business support, known for ensuring operational efficiency and providing comprehensive administrative assistance. Skilled in coordinating projects, managing schedules, and streamlining processes to support team goals. Known for adaptability and effective collaboration, consistently delivering high-quality results in dynamic environments. Proficient in Microsoft Office, data analysis, and customer relationship management.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Business Support Officer (formerly Operations Officer)

SRS Sprayline (Division of Department of Transport & Planning)
09.2015 - Current
  • Demonstrated ability to provide administrative service and support to various managers, staff members and apprentices including: reports, maintenance of electronic files, daily entry of timeclock data, data entry of job sheets, create and maintain various forms and notifications;
  • Demonstrated ability to order Bitumen, Aggregate and other materials in a timely manner;
  • Maintain receipting of products delivered to the Depot and advise the relevant Team Leaders;
  • Maintain Corporate Card transactions for all Sprayline Depots throughout Victoria;
  • Approve Invoices to be forwarded to the Accounts Department in Melbourne for payment;
  • Pay other Invoices via Corporate Card on behalf of Sprayline;
  • Manage monthly plant Diesel Rebate forms/receipts;
  • Advanced Lotus Notes, Wordprocessing, Excel Spreadsheets, Database specific programs, Publisher, Outlook and Powerpoint;
  • Creation of a variety of forms, presentations and spreadsheets to assist Management with day to day duties;
  • Capable of accurate typing and keyboard operations;
  • Excellent communication skills (face to face; verbally & electronically);
  • Liaises with State Managers, Team Leaders and various External Stakeholders to facilitate the efficient and effective flow of product, information and documentation to the relevant parties;
  • Delivering excellent customer service to all internal and external stakeholders;
  • The ability to adhere to timelines & to work independently or as part of a team;
  • Compliance with all organisational policies, procedures and standards including Occupational Health and Safety, Customer Service and Information Privacy (Confidentiality);
  • Monitoring of Property Lease Agreements / payments with external organizations;
  • Make the necessary arrangements for meetings and training course;
  • Maintaining a paper based & electronic filing system for correspondence and other documentation;
  • Co-ordinate responses to all employment enquiries for the Sealing and Linemarking Departments located at the Benalla Depot;
  • Screen / review all casual staff applications prior to submitting to Management;
  • Conduct telephone interviews with prospective casual staff, arrange face-to-face interviews & participate as an active interview panel member;
  • Complete & assist with all permanent staff appointments;
  • Assist with SRS Sprayline's Annual Induction to all permanent / casual staff prior to commencement of Sealing & Linemarking season and when required to conduct the SRS Sprayline Induction to any new casuals appointed after the season has commenced;
  • Currently undertaking internal training to process/receipt Tax Invoices in Oracle for the Finance Department to process payments;
  • Currently undertaken the Environmental Register Spreadsheet within Microsoft Teams on behalf of our 3 depots (Benalla / Bendigo & Geelong) in conjunction with other DTP SRS Road Services Depots (shared) regarding Waste CO2 & Products that have a recycled component in recognition of the environmental impacts for DTP Management Reports;
  • Other general clerical and administrative duties as required.

Apprenticeship Co-ordinator

Go Tafe
12.2014 - 09.2015
  • Demonstrable ability to provide administrative service and support to various managers, staff members, apprenticeship facilitators and apprentices including: reports, maintenance of electronic files, web based programs, various forms and notifications;
  • Advanced Word Processing and Excel Spreadsheet skills;
  • Capable of accurate typing and keyboard operations;
  • Excellent communication skills (face to face; verbally & electronically);
  • Liaises with Executive Managers and various External Stakeholders to facilitate the efficient and effective flow of information and documentation to the relevant parties;
  • Delivering excellent customer service to all internal and external stakeholders;
  • The ability to adhere to regulated timelines;
  • Monitor incoming and outgoing apprenticeship contracts, including transfer / transition / active recommencement / SBA's and Full Time apprentice ;
  • Other general clerical and administrative duties as required.

Apprenticeship Co-ordinator

Monarch Personnel
09.2014 - 11.2014
  • This position is a temporary assignment with the same duties as mentioned above.
  • Temporary Assignment

Receptionist / Administration Support

Monarch Personnel
08.2014 - 09.2014
  • Demonstrable ability to provide reception, administrative service and support to various staff members, including, letters, reports, maintenance of files and web page updates;
  • Advanced Wordprocessing and Excel Spreadsheet skills;
  • Capable of accurate typing and keyboard operations;
  • Excellent communication skills;
  • Liaises with the Executive Managers, Committee Members, External agencies and the public to facilitate the efficient and effective flow of information;
  • Delivering excellent customer service to all internal and external customers;
  • Monitor incoming and outgoing mail;
  • Record Minutes of Meetings; distribute Agenda's and associated documents to Committee Members;
  • Facilitate Mail Merges for large mail outs;
  • Other general clerical and administrative duties as required.
  • Temporary Assignment

Bar Attendant (Part-Time On Call)

Lakeside Community Centre
12.2012 - 07.2014
  • The provision of responsible service of alcohol to patrons attending the premises;
  • In Charge of functions when requested;
  • Supervise Staff;
  • Use of EFTPOS for purchases and cash withdrawal;
  • Use of Cash Register;
  • Mixing a variety of drinks;
  • Cleaning;
  • Open and close of business;
  • Change Kegs and restock fridges;
  • And other duties required to provide proficient service.

Personal Assistant to the Director & Divisional Administration Co-Ordinator

Community Health (Benalla Health)
09.2004 - 11.2012
  • Demonstrable ability to provide a confidential secretarial and administrative service to the Director, including appointments, letters, reports and maintenance of confidential files and when required to provide general reception and administration back-fill role;
  • Advanced Wordprocessing, Database, Desktop Publishing, Excel Spreadsheet and Powerpoint skills;
  • Capable of accurate typing and keyboard operations;
  • Superior communication skills;
  • Liaises with the Executive Managers, Unit Managers and external agencies or customers to facilitate the efficient and effective flow of information;
  • Delivering excellent customer service to all internal and external customers;
  • Organise meetings and functions;
  • Efficient and effective supervision of the Computer Clerk (or Clerks) allocated to clerical duties within the Community Health Unit. Carrying out effective delegation and allocation of tasks, monitoring workloads, providing on the job guidance, training and day to day feedback on performance;
  • Compliance with all organisational policies, procedures and standards including Occupational Health and Safety, Customer Service and Information Privacy (Confidentiality).
  • Preparing, and circulating, agendas and minutes for Management and sub-committees and Staff Group and sub-committees;
  • Updating records of various Acts and Regulations applying to the organisation as required;
  • Monitoring Director's instructions to all staff within the Allied Health and Community Health Divisions and maintaining follow up;
  • Following up on information and documentation required by the Department of Human Services and other organisations and ensuring the specific deadlines are met;
  • Monitoring the Director's correspondence and maintaining follow up and managing general correspondence including tenders, reports, annual report, as required and diary management for the Director;
  • Preparation of all Powerpoint presentations for the Director of Community Health to present as Key Note Speaker at various Health Conferences throughout Australia;
  • Co-Ordinate & arrange all travel arrangements for the Director of Community Health, including accommodation, flights & hire cars when required;
  • Preparation and monitoring of Property Lease Agreements and Service Provision Agreements with other organizations;
  • Backfill as Consumer Advocate, assisting disadvantage people with completing documentation & attending at VCAT Hearings to assist with their legal matters;
  • Maintaining a filing system for correspondence and other documentation;
  • Co-ordinates responses to all employment enquiries within the Division;
  • Assist with Hume Corridor, Primary Care Partnership's, Consumer Advocacy matters as directed by the Director;
  • Other general clerical and administrative duties as required.

Harvester / General Labour

GV Hydroponics
06.2003 - 08.2004
  • This position was a full time role.

Receptionist / Administrator & Property Management Assistant

Ray White Real Estate
12.2002 - 06.2003
  • This position was a full time role.

Head Legal Secretary / Law Clerk

BJT Legal (formerly: Byrne & Clark, Solicitors)
05.1996 - 12.2002
  • This position was a full time role.

Office Manager

Ardmona Irrigation Supplies & Australian Irrigation Supplies
12.1993 - 05.1996
  • This position was a full time role.

Secretary / Receptionist

Scope Personnel
08.1993 - 09.1993
  • This was a temporary position.

Secretary / Receptionist

Saffron Pty Ltd
03.1993 - 04.1993
  • This was temporary position.

Education

Administrative Assistant Diploma -

Hales College
Melbourne, Victoria
12.1992

Skills

  • Microsoft office
  • Billing
  • MS PowerPoint
  • Administrative support
  • Project assistance
  • Meeting preparation
  • Regulatory compliance
  • Presentation development
  • Correspondence management
  • Time management
  • Team collaboration
  • Effective communication
  • Eye for detail
  • Operations management
  • Staff supervision
  • Microsoft Office Suite
  • Team recruiting
  • Databases
  • Driving continuous improvement
  • Training documents
  • SharePoint
  • Microsoft Visio
  • Problem-solving
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Team leadership

Certification

  • September 2024: Fire Warden, Star Training, Benalla
  • September 2024: Fire Extinguisher Training, SRS, Benalla
  • September 2024: CPR Update, One Stop Training Centre, Benalla
  • November 2023: Traffic Control / Management, Star Training, Shepparton
  • September 2023: Construction Induction Card (White), Star Training, Benalla
  • July 2023: 1st Aid & CPR Training, One Stop Driving School, Wangaratta
  • October 2021: Construction Industry COVID Marshal Training Victoria, Online – Department of Transport
  • October 2021: Infection Control Training – COVID 19, Online – Aspen Medical
  • 20th August 2014: WorkPro WHS & EEO modules 1 & 10, WorkPro Office Worker Safety Induction
  • 11th December 2012: Responsible Service of Alcohol Program, The Centre, Benalla
  • 6th September 2011: Probity Training, Department of Health
  • 10th March 2011: Spreadsheets Intermediate (Excel), Goulburn Ovens TAFE, Shepparton
  • 25 February 2008: Exceptional Executive Assistants; And Minute Taking, VHIA (Victoria Hospitals Industrial Association), 499 St.Kilda Road, Melbourne, Victoria, 3000
  • 3 August 2006: Successful Submission Writing (Workshop), Overview of workshop:
  • August 2005: Health Promotion 5 Day Short Course, Department of Human Services, Wangaratta, Victoria, 3677
  • 13 December 2004: Powerpoint v2002, Introduction & Intermediate Training, MP Personnel Consulting, Albury, NSW, 2640
  • February 2003: Agents Representative, The Real Estate Institute of Victoria Ltd, Melbourne, Victoria
  • December 1992: Certificate in Word Processing – Elementary, Certificate in Typewriting – Intermediate, Certificate in Text Production – First Class, Pitman Examinations Institute, England

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Timeline

Business Support Officer (formerly Operations Officer)

SRS Sprayline (Division of Department of Transport & Planning)
09.2015 - Current

Apprenticeship Co-ordinator

Go Tafe
12.2014 - 09.2015

Apprenticeship Co-ordinator

Monarch Personnel
09.2014 - 11.2014

Receptionist / Administration Support

Monarch Personnel
08.2014 - 09.2014

Bar Attendant (Part-Time On Call)

Lakeside Community Centre
12.2012 - 07.2014

Personal Assistant to the Director & Divisional Administration Co-Ordinator

Community Health (Benalla Health)
09.2004 - 11.2012

Harvester / General Labour

GV Hydroponics
06.2003 - 08.2004

Receptionist / Administrator & Property Management Assistant

Ray White Real Estate
12.2002 - 06.2003

Head Legal Secretary / Law Clerk

BJT Legal (formerly: Byrne & Clark, Solicitors)
05.1996 - 12.2002

Office Manager

Ardmona Irrigation Supplies & Australian Irrigation Supplies
12.1993 - 05.1996

Secretary / Receptionist

Scope Personnel
08.1993 - 09.1993

Secretary / Receptionist

Saffron Pty Ltd
03.1993 - 04.1993

Administrative Assistant Diploma -

Hales College

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Melissa Blackmore