Melissa Bodkin
Mitchell,QLD
Overview
17
17
years of professional experience
Work History
Administration Officer for Regional Roads
Maranoa Regional Council
08.2011 - 02.2017
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Created, prepared, and delivered reports in a timely manner.
- Maintained Managers calenders, schedules and Purchase Orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Senior Receiving and Reporting Officer
Australian Equine Genetics Research Center
04.2000 - 07.2011
- Received all samples and entered into an in-house built database with timely matter and accuracy.
- Maintained data with accuracy and privacy.
- Provided administrative support to Managers and Directors.
- Ensured timely delivery of accurate reports by prioritizing tasks and managing deadlines effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed correct procedures in guidance of NATA Accreditation
- Compiled and distributed final results to customers ensuring accuracy.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
Education
Certificate III - Kennel And Cattery
Ithaca TAFE
Red Hill, QLD11.2001
Skills
- Office Management and Administration Support
- Great Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Personable and Approachable
- Documentation control ans Reporting skills
- Quick and fast Learner
- Reporting proficiency
- Presentation Design
- Hold a current Blue Card
Timeline
Administration Officer for Regional Roads
Maranoa Regional Council
08.2011 - 02.2017
Senior Receiving and Reporting Officer
Australian Equine Genetics Research Center
04.2000 - 07.2011
Certificate III - Kennel And Cattery
Ithaca TAFE