Overview
Work History
Education
Skills
Timeline
Generic

Melissa Bodkin

Mitchell,QLD

Overview

17
17
years of professional experience

Work History

Administration Officer for Regional Roads

Maranoa Regional Council
08.2011 - 02.2017
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Created, prepared, and delivered reports in a timely manner.
  • Maintained Managers calenders, schedules and Purchase Orders.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Trained and supervised employees on office policies and procedures.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Senior Receiving and Reporting Officer

Australian Equine Genetics Research Center
04.2000 - 07.2011
  • Received all samples and entered into an in-house built database with timely matter and accuracy.
  • Maintained data with accuracy and privacy.
  • Provided administrative support to Managers and Directors.
  • Ensured timely delivery of accurate reports by prioritizing tasks and managing deadlines effectively.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Followed correct procedures in guidance of NATA Accreditation
  • Compiled and distributed final results to customers ensuring accuracy.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.

Education

Certificate III - Kennel And Cattery

Ithaca TAFE
Red Hill, QLD
11.2001

Skills

  • Office Management and Administration Support
  • Great Customer Service
  • Attention to Detail
  • Recordkeeping and File Management
  • Personable and Approachable
  • Documentation control ans Reporting skills
  • Quick and fast Learner
  • Reporting proficiency
  • Presentation Design
  • Hold a current Blue Card

Timeline

Administration Officer for Regional Roads

Maranoa Regional Council
08.2011 - 02.2017

Senior Receiving and Reporting Officer

Australian Equine Genetics Research Center
04.2000 - 07.2011

Certificate III - Kennel And Cattery

Ithaca TAFE

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Melissa Bodkin