Melissa Bonetto
Brunswick West
Summary
Dynamic and results-driven professional with extensive experience at Buoy Pizza excelling in customer service and team collaboration. Proven ability to manage high-volume dining environments while training staff and resolving complaints effectively. Strong multitasking skills and cash handling expertise contribute to consistently achieving service excellence and customer loyalty.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
25
25
years of professional experience
Work History
Waitress
Buoy Pizza
04.2014 - Current
- Delivered exceptional customer service in a fast-paced environment.
- Assisted with order taking and processing to ensure accuracy.
- Maintained cleanliness of dining area to enhance guest experience.
- Collaborated with kitchen staff to facilitate timely meal preparation.
- Managed cash register operations during busy shifts effectively.
- Adapted to changing priorities while maintaining high service standards.
- Learned menu items thoroughly to provide informed recommendations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress/Manager
La Porchetta
01.2001 - 04.2014
- Supervised daily restaurant operations, ensuring high-quality customer service and efficient workflow.
- Trained and mentored new servers, fostering a collaborative team environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules, balancing coverage with operational needs and employee availability.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Education
Associate of Applied Science - Laboratory Technology
Preston TAFE
Preston, VIC10.1994
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Cash handling
- Decision-making
- Memory retention
- Complaint resolution
- Time management
- Supply restocking
- High volume dining
Languages
English and Italian
Native or Bilingual
Timeline
Waitress
Buoy Pizza
04.2014 - Current
Waitress/Manager
La Porchetta
01.2001 - 04.2014
Associate of Applied Science - Laboratory Technology
Preston TAFE