Melissa Bosse
Sunset Strip,VIC
Summary
Talented Sales and Customer Service Assistant bringing enthusiasm and eagerness to learn new skills with retail sales with a strong focus on Customer Service.
Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
14
14
years of professional experience
Work History
Pharmacy and Dispensary Assistant
San Remo Pharmacy
05.2022 - Current
- Assisted customers in selecting products, ensuring high-quality service and satisfaction.
- Managed inventory levels, performing regular stock checks and restocking as needed.
- Collaborated with team members to maintain accurate inventory levels and product availability.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions.
- Adhered to strict compliance guidelines while processing sales transactions, verifying customer identification, and documenting necessary information.
- Demonstrated flexibility in adapting to changing store policies or procedures as needed.
- Supported team members during busy periods, ensuring timely service for all customers.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Assisted customers in selecting over-the-counter medications and health care products.
- Trained in Webstercare and packed all Webster packs for facilities around Victoria, including Banfields Aged Care.
Customer Service & Administration Assistant.
Port Phillip Publishing.
11.2017 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Training all new and current staff when required.
- Providing daily Customer Service via email and our LiveChat service in an efficient and timely manner.
- Providing support to my colleagues with Customer complaints that they may find difficult.
- Processing customer orders/refunds where applicable.
- General office administration duties.
- Identifying and escalating complex or sensitive issues to senior management.
- Ordering all stationary and office supplies for the business.
- Assisting senior management with yearly audits.
- Kept reception and public areas clean and fully stocked at all times.
- Outsourcing companies for office maintenance such as plumbers, electricians etc.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Assistant Manager
Mimco
10.2016 - 11.2017
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored security and handled incidents calmly.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Receiving and unpacking large quantities of stock.
Senior Sales Assistant
Oroton Group
07.2011 - 08.2016
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Opening and closing the store when management had time off.
- Overseeing casual staff on weekends and supporting them on the shop floor.
- Counting and balancing the tills at the start and end of each day to ensure the daily banking and floats are correct.
- Run daily reports and send figures to head office/regional management when requested.
Education
Certificate III - Travel & Tourism.
William Angliss Institute.
Melbourne, VIC07.2014
High School Diploma -
Strathmore Secondary College.
Strathmore, VIC11.2010
Skills
- Excellent written communication skills with a high attention to detail
- High standard of organization and time management skills
- Ability to work effectively in a team and independently
- The ability to be flexible and adapt to change
- Work efficiently and proactively under pressure
- Product and Service Sales
- Point of Sale Knowledge
Timeline
Pharmacy and Dispensary Assistant
San Remo Pharmacy
05.2022 - Current
Customer Service & Administration Assistant.
Port Phillip Publishing.
11.2017 - 02.2021
Assistant Manager
Mimco
10.2016 - 11.2017
Senior Sales Assistant
Oroton Group
07.2011 - 08.2016
Certificate III - Travel & Tourism.
William Angliss Institute.
High School Diploma -
Strathmore Secondary College.