Melissa Bowman

Store Support Manager

Coles Supermarket

01.2010 - 01.2014

Coordinated with store departments to address operational issues promptly, ensuring minimal disruption to daily operations.
Led training sessions for new hires on company policies and procedures, ensuring consistent service quality across all teams.
Collaborated with other store managers for best practice sharing and problem-solving initiatives that benefited all locations involved.
Conducted regular audits of sales floor standards compliance, maintaining a clean and visually appealing shopping environment for customers.
Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
Implemented loss prevention strategies, leading to a significant decrease in shrinkage rates within the store.
.Participated in regional meetings and conferences to stay updated on industry developments, applying new insights to improve store performance.
Optimized inventory management, resulting in decreased excess stock and improved product availability for customers.
Reduced employee turnover by fostering a positive work environment and promoting team collaboration.
Coordinated promotional events and sales initiatives for seasonal launches, driving customer traffic and increasing revenue during key periods.
Evaluated employee performance regularly, providing constructive feedback for improvement and recognizing achievements accordingly.
Enhanced customer satisfaction through the development of effective support strategies and staff training programs.
Ensured compliance with local regulations related to health and safety measures instore.
Assisted in recruiting, interviewing, and hiring qualified candidates who contributed positively to the store''s overall success.
Addressed customer complaints effectively, resolving issues promptly while preserving positive relationships between patrons and the brand.
Oversaw budgeting activities within assigned areas of responsibility, adhering closely to financial targets set by upper management.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.