Melissa Brady
Summary
Enthusiastic and professional with a proven track record of excelling in team management/supervision, administration, sales, and customer service. Seeking opportunities to broaden skill set and practical experience. Committed to utilizing current skills while actively upskilling to become a top-level employee and contribute effectively to organizational success.
Overview
20
20
years of professional experience
Work History
Service Coordination Officer
Melton City Council
Melton, Australia
11.2020 - Current
- Provide supervision and support to a team of Care Workers, ensuring services are delivered within deadlines and adhering to Occupational Health and Safety standards.
Social Support Supervisor
Melton City Council
Melton, Australia
03.2020 - 11.2020
- Provide supervision and support to a team of Support Workers, plan and coordinate social support groups, and manage referrals.
Client Services Officer
Melton City Council
Melton, Australia
12.2018 - 03.2020
- Answer calls from clients and stakeholders, manage rostering and schedules, and handle administrative duties.
Workforce Planner/Stores Scheduling Specialist
David Jones (Head Office)
10.2017 - 11.2018
- Manage workforce management solutions for 42 stores, supporting budgeting, forecasting, and scheduling.
Customer Service Specialist
Commonwealth Bank
01.2016 - 09.2017
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
Senior Customer Service Officer / Customer Service Specialist
Bank of Melbourne
01.2014 - 01.2016
Assistant Manager
Lovisa (retail)
01.2014 - 01.2014
Temp Admin
Veritas
01.2014 - 01.2014
Beauty Therapist
Endota Spa
01.2013 - 01.2014
Reception/Admin
Randstad Recruitment Agency
01.2012 - 01.2013
Various roles
01.2005 - 01.2013
Education
Advanced Diploma of Beauty Therapy -
A.N.C.B
05.2013
VCE -
Wantirna College
12.2003
Certificate III in Beauty Therapy -
Aveda Institute – Box Hill TAFE
12.2002
Skills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- Teamwork and Collaboration
- Attention to Detail
- Organizational Skills
- Decision-Making
- Time Management
- Team building
- Process Improvement
Establishedstrengthsandskills
- Currently in a Service Coordination role within Local Government which involves supervising and leading a team of skilled staff to perform services to our clients.
- Ongoing management and coordination of referrals and active client services.
- 5 years working in retail banking, 1 year in Workforce Planning, 3 years in Administration, and about 10 years of customer service.
- Rewards and recognition for work achievements such as a Star Award for top Sales Achiever and a Star Award for Exceptional Customer Service.
- Excellent level of communication both written & verbal, accustomed to dealing with clients and colleagues from various backgrounds.
- Extremely punctual with great time management skills.
- Proficient in Microsoft Office Suite and quick to learn new systems/software.
References
To be provided upon request.
Timeline
Service Coordination Officer
Melton City Council
11.2020 - Current
Social Support Supervisor
Melton City Council
03.2020 - 11.2020
Client Services Officer
Melton City Council
12.2018 - 03.2020
Workforce Planner/Stores Scheduling Specialist
David Jones (Head Office)
10.2017 - 11.2018
Customer Service Specialist
Commonwealth Bank
01.2016 - 09.2017
Senior Customer Service Officer / Customer Service Specialist
Bank of Melbourne
01.2014 - 01.2016
Assistant Manager
Lovisa (retail)
01.2014 - 01.2014
Temp Admin
Veritas
01.2014 - 01.2014
Beauty Therapist
Endota Spa
01.2013 - 01.2014
Reception/Admin
Randstad Recruitment Agency
01.2012 - 01.2013
Various roles
01.2005 - 01.2013
Advanced Diploma of Beauty Therapy -
A.N.C.B
VCE -
Wantirna College
Certificate III in Beauty Therapy -
Aveda Institute – Box Hill TAFE