Melissa Brooker
Yarrabilba,QLD
Summary
Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Manager
Scooter Hut Pty Ltd
Springwood QLD
04.2023 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Maintained detailed service and customer records.
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Store Manager
Sanity Entertainment
Browns Plains, QLD
01.2022 - 03.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Sanity Entertainment
Singleton, NSW
08.2018 - 01.2022
Assistant Manager
Sanity Entertainment
Singleton, NSW
10.2017 - 10.2018
Retail Sales Team Member
Sanity Entertainment
Singleton, NSW
10.2013 - 10.2017
Retail Team Member
Equip
Singleton, NSW
10.2012 - 06.2014
Education
Certificate III - Business Administration
TAFE Nsw
Singleton, NSW2008
Preliminary HSC - Year 12 -
Singelton High School
Singleton, NSW2004
Skills
- Customer Service
- Cash Management
- Inventory Control
- Complaint resolution
- Visual Merchandising
- Staff Management
- Leadership Development
- Team training and development
- Employee Scheduling
- Staff recruitment
- Business Administration
- Inventory Management
- Customer Service Management
- KPI Tracking
Certification
Blue Card
Timeline
Retail Manager
Scooter Hut Pty Ltd
04.2023 - Current
Store Manager
Sanity Entertainment
01.2022 - 03.2023
Store Manager
Sanity Entertainment
08.2018 - 01.2022
Assistant Manager
Sanity Entertainment
10.2017 - 10.2018
Retail Sales Team Member
Sanity Entertainment
10.2013 - 10.2017
Retail Team Member
Equip
10.2012 - 06.2014
Certificate III - Business Administration
TAFE Nsw
Preliminary HSC - Year 12 -
Singelton High School