Melissa Brown
Southside Dog Grooming
Michelago,Australia
13
years of professional experience
Assisted clients in developing customized grooming plans for pets. Delivered exceptional customer service to enhance client satisfaction. Recognized for reliability and effective communication skills.
Work History
Dog Groomer
8 Years 8 Months- Adapted grooming techniques to accommodate senior pets and those with special needs.
- Developed personalized grooming plans based on individual pet needs and owner preferences.
- Assisted in selecting and purchasing grooming supplies to ensure high-quality service.
- Educated pet owners on basic grooming and care routines to promote pet health between appointments.
- Managed appointment scheduling to maximize efficiency and meet client demands.
- Provided exceptional customer service, addressing any concerns or questions from parents.
Before and After School Assistant
3 Years 1 Month- Supervised daily activities, ensuring safety and engagement of children in before and after school programs.
- Developed and implemented age-appropriate educational activities fostering social skills and creativity.
- Collaborated with team members to create a positive environment, promoting teamwork among children.
- Monitored children's behavior, addressing conflicts promptly to maintain a harmonious atmosphere.
Retail Store Manager
4 Years- Coordinated employee schedules for optimum performance and shift coverage.
- Managed inventory audits, financial reconciliations and sales reporting.
- Led team by example to maintain focus on performance and achieving targets.
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment.
Education
WWVP CARD - certificate 3 childcare studies
Skills
Customer service
Facility policies and procedures
Reliability and punctuality
Appointment scheduling
Meal preparation
Excellent communication
Customer service
Stress reduction techniques
Professionalism and ethics
Food intake monitoring
Organizational skills
Teamwork and collaboration
Timeline
Before and After School Assistant
YMCA Queanbeyan
02.2023 - 03.2026Read More
Dog Groomer
Southside Dog Grooming
01.2018 - CurrentRead More
Retail Store Manager
Pet Store
01.2014 - 01.2018Read More
Wagga High
Read More
WWVP CARD from certificate 3 childcare studies
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