Melissa Burns
Montmorency
Summary
Dedicated customer service professional. Skilled in working under pressure and in a team environment. Committed to providing an high quality service. Positive infectious personality. Excellent interpersonal qualities and relationship building skills. Easily adapts to new situations and challenges.
Overview
14
14
years of professional experience
Work History
Owner/Manager
The Grape & Hop
Montmorency, VIC
10.2014 - 03.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Flight Attendant
Jetstar
Melbourne, VIC
03.2010 - 12.2018
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to regulations.
- Handled medical emergencies calmly and competently following established protocol .
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
Education
VCE -
Elwood College
Elwood, VICCurrent First Aid Certificate -
Skills
Excellent communication skills
Work well under pressure
Active Listening
Problems solving skills
Empathy
Positive attitude
Patience
Timeline
Owner/Manager
The Grape & Hop
10.2014 - 03.2024
Flight Attendant
Jetstar
03.2010 - 12.2018
VCE -
Elwood College