Melissa Butler

WORKED IN BOTH COMMUNITY ACCESS AND SUPPORTED INDEPENDENT LIVING .

SUPPORTING AND GAINING EXPERIENCE WITH THE FOLLOWING:

•Dementia

•ADHD

•Schizophrenia

•Drug and alcohol abuse

•Cerebral Palsy

•Dysphagia

•ODD

•Intellectual disability

•Diabetes

•Acquired brain injury

•Mobility issues

•Behaviours of concern

•Incontinence Care

GAINING EXPERIENCE WHILE PROVIDING THE FOLLOWING DUTIES:

•Offer clients emotional support and instructions in preparing healthy meals.

•Ensured positive routines were followed and maintained for the clients to achieve optimum mental and physical wellness .

•Work with community access clients with their health care providers, therapists, and social workers to ensure all at the client's emotional and health needs were being met .

•Acted as companion and assistant in grocery shopping, errands, banking, bill paying, and community engagements.

•Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

•Drove clients safely to social activities and appointments.

•Kept detailed daily logs with care actions, patient behaviours, and incidents.

•Maintained safety with tidy, clean, and hazard-free home environments.

•Prepared nutritious meals to meet individual dietary needs for clients.

•Adhered to company requirements for patient interactions and care standards.

•Checked medication schedules and patient needs to enforce medication administration standards team-wide.

•Kept accurate records for client files and handled related paperwork and finances.

•Maintained detailed records of patient progress, documentation of services and case notes.

•Conducted in-home visits to provide supportive services.

•Collaborated with healthcare providers to drive continuity of care.

•Assisted patients in accessing financial assistance and other community resources.

•Maintained detailed records of patient progress, documentation of services and case notes.

•Assisted patients in accessing , financial assistance and other community resources.

•Managed caseload to satisfy multiple patients with diverse needs.

•Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

• Adhered to company requirements for patient interactions and care standards

HIGH COMPLEX NEEDS. ACTIVE HOUSEHOLD WITH THREE GENTLEMEN RESIDENTS.

SUPPORTING AND GAINING EXPERIENCE WITH THE FOLLOWING CONDITIONS:

•Dysphagia

•Schizophrenia

•Behaviours of concern

•Diabetes

•Intellectual disabilities

•Acquired brain injuries

•Incontinence

•Mental Health

•Intellectual Disability

•Drug and Alcohol abuse

EXPERIENCE GAINING WHILE PROVIDING SUPPORT IN THESE FIELDS AND AREAS.

•Ensured all routines were followed and maintained for the clients to achieve optimum mental and physical wellness .

•Acted as companion and assistant in grocery shopping, errands, banking, bill paying, and community engagements.

•Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.

•Drove clients safely to social activities and appointments.

•Kept detailed daily logs with care actions, patient behaviours, and incidents.

•Maintained safety with tidy, clean, and hazard-free home environments.

•Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping lists for online ordering.

•Prepared nutritious meals to meet individual dietary needs for clients.

•Adhered to company requirements for patient interactions and care standards.

•Transported one patient via wheelchair to and from doctors appointments.

•Checked medication schedules and patient needs to enforce medication administration standards team-wide.

•Kept accurate records for client files and handled related paperwork.

•Monitored client vital signs, administered medications, and tracked behaviours to keep senior support worker and health professionals well-informed.

•Entertained, conversed, and read aloud to clients mentally alert.

• Closely monitor and record social, behavioural and academic growth.

•Maintained detailed records of patient progress, documentation of services and case notes.

SUPPORT CLIENTS IN PRIVATE HOUSING AND SUPPORTED INDEPENDENT LIVING SETTINGS .

WORKING WITH NUMEROUS CLIENTS,GAINING EXPERIENCE WITH THE FOLLOWING CONDITIONS:

•Mental Health complex needs.

•Diabetes

•Palliative care

•Schizophrenia

•Dysphagia

•High complex behavioural needs.

•Mobility issues

•Bi Polar

•Autism

•ADHD

• •Borderline Personality disorder

GAINING EXPERIENCE WHILE PROVIDING THE FOLLOWING DUTIES:

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Maintained safety with tidy, clean, and hazard-free home environments.
• Prepared nutritious meals to meet individual dietary needs for clients.
• Adhered to company requirements for patient interactions and care standards.
• Checked medication schedules and patient needs to enforce medication administration standards team-wi
• Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
• Worked with children and parents to closely monitor and record social, behavioural and academic growth.
• Conducted in-home visits to provide supportive services.
• Assisted patients in accessing housing, financial assistance and other community resources.
• Worked with medical teams, patients and families to implement effective treatment plans.

• Handled customer inquiries and suggestions courteously and professionally.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

• Answered constant flow of customer calls with minimal wait times.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Responded to customer requests for products

• Promptly responded to inquiries and requests.

• Provided excellent customer care.

• Offer advice and assistance to customers, paying attention to special needs or wants.

• Answer customer calls promptly to avoid on-hold wait times.

• Responded to customer requests for products, services and company
  information.

• Promote available products and services to customers during service.

• Maintain up-to-date knowledge of product and service changes.

• Maintain clean and orderly checkout areas by mopping floors, emptying
  trash cans and wiping down surfaces.
  

• Collected and returned un -purchased or returned items to correct shelf locations and arranged displays to promote sales.

• Monitored cash drawers in multiple checkout stations and maintained
  adequate cash supply.
  

• Managed timely and effective replacement of damaged or missing products.
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• Provide primary customer support to internal and external customers.