Melissa Butler

Sales Assistant

Peter Alexander Sleepwear- The Just Group

03.2021 - 09.2024

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Collaborated with team members to achieve a cohesive and efficient store environment.
Met and exceeded sales targets consistently, contributing to overall team success.
Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Built rapport with repeat customers, fostering long-term loyalty to the brand.
Established rapport with customers using active listening and interpersonal skills.
Fielded customer questions to share information about products, availability, and pricing.
Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Executed visual merchandising strategies to attract customers and drive sales.
Boosted store revenue through upselling and cross-selling techniques.
Collaborated with team members to achieve sales targets and improve store performance.
Enhanced team morale and productivity by organizing weekly sales strategy meetings.

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