Melissa Callaghan
Red Head,NSW
Summary
I have had my own business for the last 17 years in Sydney. This was a glass business and very fast paced, with high demands due to tight deadlines. I have high experience with managing customers and staff, and was a large part of the success of our business. I have moved to the Mid north coast and would like to utilise my experience in the customer service industry still, although I would now like to change my career. I know my strong work ethic, loyalty and customer service skills will be an asset to my potential employer.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Adlei Glass PL
Prestons
08.2007 - Current
- Working closely with Builders, Site project managers, Kitchen companies and architects and designers, to achieve design specifications and timelines for their projects.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Managing staff to improve time management, productivity and work well as a team.
Office Manager
Polytech Coatings
Ingleburn
02.2003 - 09.2007
- Customer service with all kitchen companies and builders.
- Following up customers and suppliers.
- Production scheduling and accounts
- Leading an office team.
- Ensuring that that all areas of production worked together to achieve the best quality product in the desired turn around time.
Assistant Office Manager/Customer Service Representative
Bartter Enterprises/Steggles
Ingleburn
03.1996 - 07.2003
- Taking orders daily from various Woolworths, Coles, KFC, Red Rooster and other independent Supermarkets and butchers in the Sydney/South Coast area.
- Creating systems for order taking, transport, and training staff to increase productivity, sales and superior customer service.
- An internal accounting system was used and all daily invoicing, credits, and banking was entered in this system for other branches to be able to view as well.
- I liased daily with the transport manager to organise daily runs for the delivery drivers and to monitor stock quantities and other facets of office procedures.
Junior Office Assistant
Carpet Cleaners
Alexandria
02.1994 - 01.1996
- Greeted customers and answered inquiries both in-person and over the phone.
- Performed basic bookkeeping tasks such as reconciling accounts payable and receivable records.
- Answered multi-line telephone system; transferred calls to the appropriate party or department; took messages when necessary.
- Performed data entry tasks accurately and efficiently.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Education
High School Diploma -
Macquarie Fields High School
12-1994
Skills
- Exceptional Customer service
- Management of all staff - Office, Measurers, installers and factory
- Multi tasking
- Working in a fast paced environment
Timeline
Customer Service Representative
Adlei Glass PL
08.2007 - Current
Office Manager
Polytech Coatings
02.2003 - 09.2007
Assistant Office Manager/Customer Service Representative
Bartter Enterprises/Steggles
03.1996 - 07.2003
Junior Office Assistant
Carpet Cleaners
02.1994 - 01.1996
High School Diploma -
Macquarie Fields High School
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