Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

MELISSA CARLUCCI

Port Douglas,QLD

Summary

I am an experienced server and bartender from Ontario, Canada, currently exploring Australia on a working holiday visa. With a strong background in fine dining and bartending, I excel at delivering exceptional customer service under pressure. Dedicated and hardworking, I’m eager to learn and contribute to a positive guest experience while being a collaborative team player. I believe I would make a great addition to your team

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

The Tropic Restaurant - Burleigh Pavilion
12.2024 - 06.2025


  • Delivered high-quality table service in a fast-paced, high-volume Mediterranean seafood restaurant, gained extensive knowledge of fresh seafood cuisine and seasonal menu offerings
  • Developed expertise in paring food with a curated selection of Australian wines
  • Maintained exceptional customer service and multitasking skills during peak dining hours


Server & Bartender

Banff Springs Hotel
05.2023 - 10.2024
  • Food & Beverage server at Castello Italiana, where I paired wines with expertly crafted cuisine in a high-energy, customer focused environment. I provided detailed menu offerings and daily specials, ensuring dietary requirements were met.
  • As a bartender at the Ramsay Bar and other hotel outlets, I developed personalized, creative service, experimenting with flavours and techniques to tailor drinks to guest preferences. I delivered excellent service in a fast-paced setting, built strong guest relationships that fostered repeated business. Connected with guests from around the world and provided memorable experiences.
  • Maintained bar inventory

Server

Cafe Postino
04.2022 - 08.2022
  • Delivered exceptional lunch & dinner service in a fine-dining Italian restaurant, ensuring each guest had a personalized experience. Provided recommendations on menu items, guiding guests through dining experience to enhance customer satisfaction.
  • Performed wine service with the knowledge of the restaurant’s selection & food pairings. Always greeting guests with a welcoming atmosphere, and ensure I address any special requests they may have.

Server & Recreation Assistant

Orchardview by the Mississippi Long Term Care & Retirement Home
04.2020 - 08.2020
  • Serving food and drinks to residents. Assisting those who needed with meals while keeping track and following applicable nutrition and diet restrictions.
  • Assisted the Recreation department, organizing recreational activities for the residents

Server

Barley Mow Restaurant
06.2017 - 08.2019
  • Food and beverage server at a local restaurant & pub. Duties included clearing & setting table, restocking supplies as needed & assisting other servers and bar staff.
  • Provided excellent customer service by anticipating needs and responding promptly to requests.

Education

Bachelor of Science (B.S.) - Biomedical Health Sciences

St. Francis Xavier University
04.2023

High School Diploma - undefined

Almonte & District High School
06.2019

Skills

  • Hospitality service expertise
  • Strong work ethic
  • Positive guest interactions
  • Exceptional customer service
  • Team collaboration
  • Service prioritization
  • High volume dining
  • Food and beverage pairings
  • Attention to detail
  • Dietary restrictions knowledge
  • Problem-solving abilities
  • Effective communication
  • Cleanliness standards
  • Point of sale (POS) system operations

Certification

  • RSA Queensland - responsible service of alcohol
  • Proserve & Smart Serve - Alberta & Ontario’s responsible liquor service & sales program

Timeline

Server

The Tropic Restaurant - Burleigh Pavilion
12.2024 - 06.2025

Server & Bartender

Banff Springs Hotel
05.2023 - 10.2024

Server

Cafe Postino
04.2022 - 08.2022

Server & Recreation Assistant

Orchardview by the Mississippi Long Term Care & Retirement Home
04.2020 - 08.2020

Server

Barley Mow Restaurant
06.2017 - 08.2019

High School Diploma - undefined

Almonte & District High School

Bachelor of Science (B.S.) - Biomedical Health Sciences

St. Francis Xavier University

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MELISSA CARLUCCI