Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Melissa Carmichael

Melissa Carmichael

Collingwood,VIC

Summary

Highly intuitive International Flight Attendant with over seven and a half years cabin crew experience. I'm skilled in customer service and conflict resolution. I appreciate cultural diversity and am sensitive to customers with special needs. I'm experienced in working with people who identity from the LGBTQ community and using the correct acronyms and sensitive language. I'm experienced in working with people who identity from the LGBTQ community and using the correct acronyms and sensitive language. I am poised, personable and dedicated to a team-driven environment. I'm known for excellent customer relations and a warm, caring and reassuring nature. I'm proficient in responding to onboard emergencies whilst remaining calm under pressure. I'm dedicated to creating memorable experiences for passengers on board, and ensuring safety protocols are being adhered to.

Overview

24
24
years of professional experience

Work History

International Flight Attendant

Qantas
02.2016 - Current
  • Personalised customer service and conflict resolution tactics.
  • Trained in aircraft safety procedures.
  • Trained to resolve passenger conflicts and attend to medical emergencies during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Support passengers with special needs and provide assistance to wheelchair passengers.
  • Offer personalised assistance to children, elderly and passengers with special needs.
  • Engage professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Assistant Merchandiser

Target
08.2015 - 02.2016

Senior Caseworker

Family And Community Services
05.2004 - 01.2015

Mental Health Liaison Officer

Greater Murray Area Health Service
06.2003 - 05.2004

Gaming and Bar Assistant

Club Savoy
01.2003 - 06.2003

Student

Health Centre
07.2002 - 11.2002

Receptionist

Wathaurong Aboriginal Co-operative & Health House
11.1999 - 06.2002

Education

Certificate - First Aid And CPR

QANTAS
Melbourne, VIC
07.2023

Certificate - Business First Attendant Training

QANTAS
Sydney, NSW
04.2023

Certificate - Flight Attendant And Safety Training

QANTAS
Sydney, NSW
04.2016

Certificate - Responsible Serving of Alcohol

National Skills Group
Melbourne, VIC
07.2015

Certificate - Customer Service Training

Industry Delivered Training
Geelong, VIC
05.2005

Skills

  • Passenger Support
  • Emergency Situations Management
  • Safety Reporting Systems
  • Company Policy Adherence
  • Treatment of Confidential Information
  • Food and Beverage Service
  • Critical Thinking
  • Active Listening
  • Brand Promotion
  • Responsible Serving of Alcohol
  • First Aid and CPR training

Interests

  • Travelling - because there is so much richness in learning about and experiencing other cultures.
  • Reformer Pilates for self discipline and strength.
  • Yoga for relaxation and body harmony.
  • Lover of abstract art.
  • I am a creative, I love anything to do with fashion, fashion design and fashion business.

Timeline

International Flight Attendant

Qantas
02.2016 - Current

Assistant Merchandiser

Target
08.2015 - 02.2016

Senior Caseworker

Family And Community Services
05.2004 - 01.2015

Mental Health Liaison Officer

Greater Murray Area Health Service
06.2003 - 05.2004

Gaming and Bar Assistant

Club Savoy
01.2003 - 06.2003

Student

Health Centre
07.2002 - 11.2002

Receptionist

Wathaurong Aboriginal Co-operative & Health House
11.1999 - 06.2002

Certificate - First Aid And CPR

QANTAS

Certificate - Business First Attendant Training

QANTAS

Certificate - Flight Attendant And Safety Training

QANTAS

Certificate - Responsible Serving of Alcohol

National Skills Group

Certificate - Customer Service Training

Industry Delivered Training
Melissa Carmichael