Melissa Carpenter
Dubbo,NSW
Summary
Sales Associate with proven track record in retail sales and customer service. Strong knowledge of horse equipment, apparel and accessories coupled with adeptness in leveraging this expertise to drive sales performance. Excel at fostering positive relationships with customers while creating impactful strategies for business growth and enhancement. Skilled communicator and team player, consistently contributing to collaborative environments and high-performing teams.
Personable Retail Assistant with many years of experience in retail sales and customer service roles. Well-versed in processing sales, working with customers, and organizing merchandise. Recognized for exceptional organizational and multitasking abilities.
Salesperson with background in customer service and retail sales. Skills include product knowledge, cash handling, and problem-solving to ensure customer satisfaction. Proven ability to build relationships with customers resulting in repeat business. Demonstrated success in creating positive shopping experiences and meeting sales goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Retail Sales
coles
Dubbo, Nsw
11.2009 - 01.2025
- Set up bakery displays according to company standards for retail sales locations.
- Supervised staff of 10 retail sales associates and provided guidance on customer service, product knowledge and cash handling procedures.
- Prepared cold cuts, salads, sandwiches and other deli foods using established recipes or customer requests.
- Greeted customers in a friendly manner and provided excellent customer service.
- Kept track of daily sales figures for use in restocking inventory levels.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Weighed, packaged and priced various meats, cheeses, fruits and vegetables for sale in the deli case.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Organized the storage areas for deli products, ensuring that all items were properly labeled and stored according to health department regulations.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Resolved customer complaints in a professional manner.
- Counted and balanced cashier drawers.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Addressed customer questions and concerns regarding products and services.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Maintained work area and kept cash drawer organized.
- Maintained a high level of professionalism when dealing with difficult customers.
- Packaged freshly-baked goods into bags or boxes with pricing labels attached.
- Coordinated with bakery team to fulfill large orders and special event requests.
- Managed customer complaints and resolved issues in a timely and professional manner.
- Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Frosted cakes according to customer specifications utilizing various decorating techniques.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Followed store policies regarding returns, refunds, discounts.
- Greeted customers in a friendly and courteous manner.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted customers with returns and exchanges according to store policy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High School Diploma -
Narromine High School
Narromine 09-2011
Skills
- Retail sales campaigns
- Retail sales strategies
- Retail sales professional
- Retail Sales Experience
- Cash register operation
- Attention to detail
- Product merchandising
- Customer focus
- Cash handling expertise
Timeline
Retail Sales
coles
11.2009 - 01.2025
High School Diploma -
Narromine High School