Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Cerra

Epping,VIC

Summary

Dynamic Learning Support Teacher with a proven track record at Glowrey Catholic Primary School, excelling in Math and Literacy interventions. Skilled in administrative tasks and social media management, I foster positive parent communications and serve as a positive role model, enhancing student engagement and success.

Overview

18
18
years of professional experience

Work History

Learning Support Teacher

Glowrey Catholic Primary School
01.2020 - Current


  • Before school morning Math intervention groups for year 3 students
  • Four days per week I run the LLI (levelled literacy intervention) program. I run 4 sessions a day for students in years 1, 2 and 3
  • I work closely with the literacy leader and classroom teachers to address student's progress in LLI
  • Each afternoon and one full day per fortnight I assist in office duties. The office duties range from, answering the phones, finalizing the attendance roll, processing school fee payments, management of the school website and social media platforms eg Instagram & Facebook
  • I have been trained to perform administrative tasks in the absences of the office staff
  • I have conducted school tours for perspective families
  • I have liaised with potential new families with the enrolment process
  • I am confident in using icon portal and citrix
  • Prior to the appointment of the Glowrey nurse in 2025 I was managing student medical needs and responsible for updating student medication and medical plans.

Store Manager

Forever New Clothing
05.2007 - 11.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.

Education

Education Support Cert III

Melbourne Polytechnic
Melbourne, VIC
11-2019

Craigieburn Secondary College
Craigieburn, VIC
01-2002

Skills

  • Math intervention
  • Literacy intervention
  • Administrative tasks
  • Medical management
  • Social media management
  • Customer service
  • Communication skills
  • Positive role model
  • Parent communications
  • Quick learner
  • Organized and punctual

Timeline

Learning Support Teacher

Glowrey Catholic Primary School
01.2020 - Current

Store Manager

Forever New Clothing
05.2007 - 11.2019

Education Support Cert III

Melbourne Polytechnic

Craigieburn Secondary College

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Melissa Cerra